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City of Santa Ana Valet Services Procedures Page 6 <br />Unsafe vehicles will not be brought into the parking facility. If the brakes or clutch seem faulty, it is the <br />best practice to move the vehicle to a safe parking place in the porte cochere. <br />Pedestrian access ways will be designed to provide minimal opportunities for pedestrians and vehicles <br />to cross paths. And valet paths for running to and from the parking facility will be planned so as not to <br />become a hazard. <br />Disclaimers will be printed on the claim portion of the tickets specifying both the operator's and the <br />vehicle owner's responsibilities. <br />Rigorous defense of damage claims is a must. Many valet patrons rarely look closely at their vehicle until <br />after a valet attendant has driven it. And that's when they first notice what may well be pre- existing <br />damage. Popular culture, particularly movies and television, has conditioned society to associate valet <br />parking with all sorts of misfortune, from glove compartments being rifled to vehicles being taken on joy <br />rides. The public's perception of valet parking is a difficult one to overcome and it, at times, is the <br />source of mistrust and claims. <br />Supplies <br />The valet operation will be set up with the following supplies: <br />Podium — A tasteful looking podium with a self - locking cabinet and drawer will be positioned at <br />the porte cochere. <br />Five -part tickets — The drawing at right represents a typical five -part <br />ticket used in most valet operations. Each section is identically <br />numbered and the bottom part is separated from the ticket and 3, <br />handed to the valet patron to serve as their claim ticket. The valet 2 95 <br />attendant takes the entire ticket with the vehicle and parks. The top <br />320 895 <br />portion is separated and hung from the mirror, numbered side facingi <br />out. The key tag portion is secured to the vehicle's key ring. The i <br />control portion is filled out with the vehicle description, the location <br />that it is parked in, and any damage is noted. The control portion and ' P_ <br />receipt are then brought, still attached, to the porte cochere. Upon <br />claiming a vehicle and after paying any fees, the receipt is separated ' <br />and handed to the customer. The claim ticket and control portion are <br />stapled together and retained at the porte cochere. The valet who <br />has retrieved the vehicle must verify that the hang -tag matches the <br />receipt that the customer has. <br />Uniforms —Valet uniforms will be standardized and professional in appearance but comfortable. <br />Pens — It can be surprising how such a minor thing as the type of pen used can save so much <br />time. But in valet operations, when speed and efficiency are so important, a pen with a click top <br />is the best. Valets can actually use one hand to activate their pen and fill out tickets. Pens that <br />twist to open or have removable caps can be nuisances. <br />Emergency equipment — We will have jacks and vehicle trolleys, tire pumps, and air <br />compressors, oil absorbent, and fire extinguishers, and have the numbers of several qualified <br />locksmiths available. <br />Pricing <br />Competitive rate surveys will be performed quarterly to ensure that the valet operation is at market <br />rate. An important factor to consider, beyond what the competitive set is charging, is that of meeting <br />costs. Valet operations are far more labor intensive than self - parking operations, and the reality of legal <br />