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('GST <br />(a) GST-generated modifications: Changes or replacement of the computer equipment, operating system <br />and its related software, or other third party software may require GST software support and/or <br />software modification to allow GST products to work with the new equipment, operating system, <br />and/or third party software. These support and/or modification services will be provided by GST at <br />the End User's request at our then quoted prices. <br />(b) End User-generated modifications: GST will not be responsible for any damage to your GST <br />software or data caused by upgrades to the operating system or replacement of hardware without <br />GST's prior written concurrence that said upgrade would function properly. Services required as a <br />result of modifications to GST's systems made by the End User are not considered normal <br />maintenance and are not provided as part of GST's Software Maintenance Program. <br />(c) External System Modifications: In the event any external system is modified beyond that anticipated <br />by the terms of the underlying End User License Agreement, the End User shall notify GST of such <br />changes immediately upon receipt of notification from the respective entity/entities and request that <br />GST prepare a proposal to include a time and cost estimate, for the work to be performed which <br />constitutes a change from the originally agreed upon configuration and work description as presented <br />in the underlying End User License Agreement. GST shall, within thirty (30) days after receiving <br />said notice, furnish a written proposal to the End User provided the required modifications are <br />commercially, technically and practically feasible. Upon receipt of GST's proposal, the End User <br />shall determine whether it desires the work to be performed, and if so shall issue a Notice to Proceed <br />within ten (10) days, at which time GST will perform the necessary modifications for the additional <br />mutually agreed upon compensation. <br />IV. END USER RESPONSIBILITIES <br />(a) Software Problems and Reporting: The End User agrees to limit use of GST maintenance service to <br />occasions when GST system software fails to operate in accordance with the product specifications <br />as defined in the original purchase contract. To facilitate the problem solving process, the End User <br />agrees to assist GST in their efforts to duplicate the software problem by providing a written problem <br />report. Additionally, GST may ask that you furnish a listing of software problems rather than calling <br />on each individual item over a short period of time so that our support team can better assist you. <br />(b) Payment: The End User is responsible for ensuring that all amounts payable under the software <br />annual maintenance program are received by GST on or before the commencement of the <br />maintenance program. The End User's failure to remit payment to GST for such maintenance <br />services provided or to be provided shall entitle GST to deny further maintenance services to the End <br />User. <br />(c) Updates: The End User and all users of GST software are responsible for installing all updates to <br />software, hardware, and fixes in a timely manner. Failure to keep your system updated can, at GST's <br />sole discretion, result in the immediate discontinuation of maintenance support. <br />(d) System Administration: The End User is responsible for identifying a System Administrator, as well <br />as a back-up System Administrator, who will function as GST's primary and secondary contact for <br />any maintenance services to be provided under the software maintenance program. Such System <br />Santa Ana Police Department