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17. Determine eligibility for proposed amount of relocation benefits, including <br />actual and reasonable moving payments, rentaUpurchase differential payments, <br />re-establishment payments, and fixed payments as applicable. <br />18. For residential moves, secure and process an advance claim to assist with the <br />move, and a second final claim incorporating the moving costs and <br />rental/purchase differential payment once family has moved to selected <br />displacement site. For non-residential moves, secure and process moving <br />assistance, re-establishment, in-lieu, or settlement claims ensuring that no item <br />was duplicated in the acquisition process. <br />19. Each claim will be signed by the claimant, supported by appropriate back-up <br />(written bids, schedules, receipts, etc.), and will be reviewed by OPC's project <br />manager for recommendation before submitting to client for approval. Each <br />claim check will be delivered to claimant in person (as feasible) and a receipt <br />of payment will be secured. <br />Supplemental Relocation Assistance Services (optional service) <br />1. Provide support to client for claimant appeals. <br />2. Provide additional site referrals beyond that which was presented in Scope of <br />Work. <br />3. Continue to work with claimant beyond 180 days from general information <br />notice. <br />4. Aid eminent domain counsel with loss of business goodwill defense, <br />preparation of support necessary to justify all-inclusive settlement for <br />relocation and loss of business goodwill, and preparation of settlement <br />agreements. <br />5. Administer periodic payments of relocation benefits. <br />6. Security or dual consultant services which may be necessary in hostile/violent <br />households. <br />7. Translation services (other than Spanish) if needed by OPC and requested by <br />client or claimant. <br />8. Intensive move planning, administration, and physical move coordination <br />services in complex or hardship cases. <br />9. Section 8 administration or processing services where OPC aids in the <br />application process on behalf of claimants or is converting conventional units <br />to Section 8 units. <br />Pre-Possession Property Management Services <br />1. Determine whether there are any vacant units at the time of acquisition, and <br />prepare and present Rent to Hold Open Agreements to property owner and secure <br />agreement (covering units vacant at the initiation of negotiations). <br />14 <br />3-18 <br />