04 - HAADMIN PLAN 2 - Laserfiche WebLink

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Oral Third-Party Verification [Notice PIH 2010-19] For third-party oral verification, SAHA will contact sources, identified by UIV techniques or by the family, by telephone or in person. Oral third-party verification is mandatory if neither form of written third-party verification is available. Information received orally from third parties may be used either to clarify information provided in writing by the third party or as independent verification when written third-party verification is not received in a timely fashion. SAHA staff will document in the file the date and time of the telephone call or visit, the name of the person contacted, the telephone number, as well as the information/facts provided. When any source responds verbally to the initial written request for verification, SAHA staff will accept the verbal response as oral verification but will also request that the source complete and return any verification forms that were provided. If a third party agrees to confirm in writing the information provided orally, SAHA will wait no more than 5 business days for the information to be provided. If the information is not provided by the 6~' business day, SAHA will use any information provided orally in combination with other sources information received. When Third-Party Verification is Not Required [Notice PIH 2010-19] Third-party verification may not be available in all situations. HUD has acknowledged that it may not be cost-effective or reasonable to obtain third-party verification of income, assets, or expenses when these items would have a minimal impact on the family's total tenant payment. SAHA will determine that third-party verification is not available if the asset or expense involves an insignificant amount, making it not cost-effective or reasonable to obtain third-party verification [VG, p. 15]. If the family cannot provide original documents, SAHA will pay the service charge required to obtain third-party verification, unless it is not cost effective in which case aself-certification will be acceptable as the only means of verification. SAHA also will determine that third-party verification is not available when there is a service charge for verifying an asset or expense. The cost of verification will not be passed on to the family. The cost of postage and envelopes to obtain third-party verification of income, assets and expenses is not an unreasonable cost [VG. P. 18]. Primary Documents Third-party verification is not required when legal documents are the primary source, such as a birth certificate or other legal documentation of birth. iii29iio Page 7-7