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shows that the fact sought to be proved is more probable than not. Preponderance of evidence <br />may not be determined by the number of witnesses, but by the greater weight of all evidence <br />For each investigation SAHA will determine (1) whether an error or program abuse has <br />occurred, (2) whether any amount of money is owed the PHA, and (3) what corrective measures <br />or penalties will be assessed. <br />Consideration of Remedies <br />All errors and instances of program abuse must be corrected prospectively. Whether SAHA will <br />enforce other corrective actions and penalties depends upon the nature of the error or program <br />abuse. <br />In the case of family-caused errors or program abuse, SAHA will take into consideration (1) the <br />seriousness of the offense and the extent of participation or culpability of individual family <br />members, (2) any special circumstances surrounding the case, (3) any mitigating circumstances <br />related to the disability of a family member, (4) the effects of a particular remedy on family <br />members who were not involved in the offense. <br />In the case of owner-caused errors or program abuse, SAHA will take into consideration (1) the <br />seriousness of the offense, (2) the length of time since the violation has occurred, and (3) the <br />effects of a particular remedy on family members who were not involved in the offense. <br />Notice and Appeals <br />SAHA will inform the relevant party in writing of its findings and remedies within 10 business <br />days of the conclusion of the investigation. The notice will include (1) a description of the error <br />or program abuse, (2) the basis on which SAHA determined the error or program abuses, (3) the <br />remedies to be employed, and (4) the family's right to appeal the results through the informal <br />review or hearing process, if applicable (see Chapter 16). <br />PART II: CORRECTIVE MEASURES AND PENALTIES <br />14-II.A. SUBSIDY UNDER- OR OVERPAYMENTS <br />A subsidy under- or overpayment includes (1) an incorrect housing assistance payment to the <br />owner, (2) an incorrect family share established for the family, and (3) an incorrect utility <br />reimbursement to a family. <br />Corrections <br />Whether the incorrect subsidy determination is an overpayment or underpayment of subsidy, <br />SAHA must promptly correct the HAP, family share, and any utility reimbursement <br />prospectively. <br />Increases in the family share will be implemented only after the family has received 30 days <br />notice. <br />Any decreases in family share will become effective the first of the month following the <br />discovery of the error. <br />iii29iio Page 14-4 <br />