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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />MARCH 21, 2011 <br />TITLE: <br />CONTRACT AWARD TO EN POINTE <br />TECHNOLOGIES SALES INC. FOR <br />VMWARE SUPPORT CONTRACT <br />(SPEC. NO. 11-006) <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 1st Reading <br />? Ordinance on 2rd Reading <br />? Implementing Resolution <br />? Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Award a contract to En Pointe Technologies Sales, Inc. for the maintenance and support of <br />VMware software for a one-year period in an amount not to exceed $38,100. <br />DISCUSSION <br />The City of Santa Ana's Information Services Division - Operations (ISD-Ops) supports the <br />computing centers in both City Hall and the Santa Ana Police Department (SAPD). Both <br />computing centers house servers which host enterprise computer systems, enterprise computer <br />services, and SAPD computer systems which are critical to the operations of the City. As part of <br />the City's equipment replacement plan, ISD-Ops is replacing physical computer hosting servers <br />with new virtualized hosting technology. The new technology enables the ability of one physical <br />server to operate as multiple "virtual" servers by means of specialized software to simulate <br />physical computer devices. Thus far, the use of virtualization technology has reduced hardware <br />acquisition, power consumption costs, and provided a more flexible and reliable computer <br />hosting environment. <br />The City's ISD-Ops has utilized VMware virtualization software since 2008 which has proven to <br />be reliable and cost effective. In order to maintain the 24x7 service levels required by the <br />computer systems and services centers, staff recommends contract renewals for VMware <br />on-going software maintenance and support. In addition, staff recommends the conversion of all <br />VMware support contract term end dates to April 5, 2012 which will further reduce the <br />administrative cost of tracking individual contracts and provide volume discounts for future <br />support renewals. <br />22A-1