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City of Santa Ana <br />Housing Authority <br />Progress Report for FY 2004 <br />Fifth year of 200 -2004 Five -year Plan <br />Goal: Expand the supply of assisted housing. <br />Objective: Apply for additional rental vouchers. <br />Accomplishment: Santa Ana Housing Authority (SARA) applied for additional vouchers <br />from the U. S. Department of Housing and Urban Development (HUD) each time they <br />were made available. The number of vouchers administered by SAHA has risen from <br />1,900 to 2,558 during the past five years. <br />Objective: Leverage private or other public funds to create additional housing <br />opportunities. <br />Accomplishment: No new housing opportunities constructed during the past year using <br />Housing Authority funding. <br />Goal: Improve the quality of assisted housing. <br />Objective: Improve voucher management. <br />Accomplishment: SAHA met its goal of increasing its SEMAP score, hitting the target <br />of 96% for the past year. This is an increase of 10 percentage points from the beginning <br />of the five -year period. <br />Objective: Increase customer satisfaction. <br />Accomplishment: In a survey of all program participants conducted in November 2004, <br />91% "strongly agreed" or "agreed" that SARA meets their expectations of customer <br />service. <br />Objective: Concentrate on efforts to improve specific management functions. <br />Accomplishment: Increased Program Integrity efforts, utilizing both anti -fraud training <br />for staff and an external private investigation firm. <br />Accomplishment: Implemented new web -based voucher management system, ensuring <br />quick access to accurate tenant and owner data. <br />Appendix 1 <br />Page 1 of 2 <br />