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Question 4: Have you experienced housing discrimination while receiving rental <br />assistance? <br />Question 5: The authority meets your expectations of customer service in these areas: <br />Telephone calls: <br />English <br />Spanish <br />Vietnamese <br />Total <br />Strongly Agree <br />32% <br />c0% <br />03% <br />12% <br />Agree <br />c0% <br />22% <br />05% <br />09% <br />Disagree <br />26% <br />22% <br />73% <br />40% <br />Strongly Disagree <br />42% <br />56% <br />19% <br />39% <br />Question 5: The authority meets your expectations of customer service in these areas: <br />Telephone calls: <br />Notifications by mail: <br />English <br />Spanish <br />Vietnamese <br />Total <br />Strongly Agree <br />48% <br />64% <br />65% <br />59% <br />Agree <br />43% <br />23% <br />28% <br />31% <br />Disagree <br />04% <br />08% <br />02% <br />05% <br />Strongly Disagree <br />04% <br />05% <br />04% <br />04% <br />Appointments/Re- examinations: <br />English <br />Spanish <br />Vietnamese <br />Total <br />Strongly Agree <br />48% <br />63% <br />65% <br />59% <br />Agree <br />43% <br />24% <br />28% <br />32% <br />Disagree <br />04% <br />09% <br />02% <br />05% <br />Strongly Disagree <br />04% <br />04% <br />04% <br />04% <br />Notifications by mail: <br />Appendix 2 <br />Page 2 of 3 <br />English <br />Spanish <br />Vietnamese <br />Total <br />Strongly Agree <br />48% <br />64% <br />65% <br />59% <br />Agree <br />43% <br />23% <br />28% <br />31% <br />Disagree <br />04% <br />09% <br />02% <br />05% <br />Strongly Disagree <br />04% <br />05% <br />04% <br />04% <br />Appendix 2 <br />Page 2 of 3 <br />