Laserfiche WebLink
Document management portal powered by Laserfiche WebLink 9 © 1998-2015 Laserfiche. All rights reserved.
References <br />See Exhibit D in appendix <br />Emergency Responses <br />GPC has a proven 18 year history of providing 24 hour 7 day a week service. GPC understands <br />priorities and meeting all the requests of its customers no matter what the day or hour. The City <br />will have direct cell phone lines to the project manager, the assistant project manager, the <br />President of GPC, as well as the 24 -hour answering service that will be linked to the local office. <br />GPC guarantees a 1 -hour or less response to all emergency requests. <br />Ability to Meet Workload Estimates <br />GPC's historical average rate of workload in Santa Ana per truck in terms of square footage and <br />locations serviced meets and exceeds the estimates requested in the RFP. GPC has thoroughly <br />reviewed the RFP and will comply with all provisions as called for in the "Scope of Services" <br />section. <br />Target Graffiti <br />GPC and its related companies currently process over 2,500 work orders daily. Many customers <br />require GPC to provide data such as date, address, square footage of removal, surface, method, <br />public or private, moniker, and photograph. The time involved in data entry is very substantial, <br />.not to mention the paper and ink cost, as well as the time transmitting and managing the photo <br />disks and worksheets. <br />GPC needed a solution, and searched the marketplace for software that would fulfill current <br />needs. Months of searching provided no acceptable solutions, so GPC contracted to create its <br />own software designed specifically for its needs. <br />After more than eight months and a significant investment GPC created Target Graffiti. It is a <br />real -tune web based software system designed by the industry for the industry. The system <br />utilizes an iPhone that has its own application on the screen. Technicians can quickly ad simply <br />tap the fields and the preloaded options at work sites. GPS provides dates and addresses, and all <br />data including photos and monikers are transmitted real time. Work orders are dispatched real - <br />time to techs with Google mapping showing locations of requested sites to be cleaned Open and <br />closed works are simply managed and monitored. City staff can print current and real -time <br />reports and graphs within seconds on-line. Technician completed workloads can be monitored <br />and graphed with the customer choosing the timelines. Billing and reports can also be exported <br />to excel spreadsheets in mere minutes. Law enforcement can map and track vandal activity as <br />well as get instant and real time billing reports and photos for apprehended tuggers. <br />Since GPC owns the software and developed it as efficiency and cost cutting tool within the <br />company, GPC's current customers are able to have GPC techs utilize the Target Graffiti system <br />at no charge. If the city of Santa Ana expanded services with GPC, each new tech would also be <br />added to the Target Graffiti system at no charge to the City. <br />