GRAFFITI PROTECTIVE COATINGS, INC. - 2011

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References See Exhibit D in appendix Emergency Responses GPC has a proven 18 year history of providing 24 hour 7 day a week service. GPC understands priorities and meeting all the requests of its customers no matter what the day or hour. The City will have direct cell phone lines to the project manager, the assistant project manager, the President of GPC, as well as the 24 -hour answering service that will be linked to the local office. GPC guarantees a 1 -hour or less response to all emergency requests. Ability to Meet Workload Estimates GPC's historical average rate of workload in Santa Ana per truck in terms of square footage and locations serviced meets and exceeds the estimates requested in the RFP. GPC has thoroughly reviewed the RFP and will comply with all provisions as called for in the "Scope of Services" section. Target Graffiti GPC and its related companies currently process over 2,500 work orders daily. Many customers require GPC to provide data such as date, address, square footage of removal, surface, method, public or private, moniker, and photograph. The time involved in data entry is very substantial, .not to mention the paper and ink cost, as well as the time transmitting and managing the photo disks and worksheets. GPC needed a solution, and searched the marketplace for software that would fulfill current needs. Months of searching provided no acceptable solutions, so GPC contracted to create its own software designed specifically for its needs. After more than eight months and a significant investment GPC created Target Graffiti. It is a real -tune web based software system designed by the industry for the industry. The system utilizes an iPhone that has its own application on the screen. Technicians can quickly ad simply tap the fields and the preloaded options at work sites. GPS provides dates and addresses, and all data including photos and monikers are transmitted real time. Work orders are dispatched real - time to techs with Google mapping showing locations of requested sites to be cleaned Open and closed works are simply managed and monitored. City staff can print current and real -time reports and graphs within seconds on-line. Technician completed workloads can be monitored and graphed with the customer choosing the timelines. Billing and reports can also be exported to excel spreadsheets in mere minutes. Law enforcement can map and track vandal activity as well as get instant and real time billing reports and photos for apprehended tuggers. Since GPC owns the software and developed it as efficiency and cost cutting tool within the company, GPC's current customers are able to have GPC techs utilize the Target Graffiti system at no charge. If the city of Santa Ana expanded services with GPC, each new tech would also be added to the Target Graffiti system at no charge to the City.