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Product Rider- Dedicated Internet Access (Ver. 1-6)
<br />Confidential © Cogent Communications. 2008
<br />Under the "Aggregate Burst Billing" option available in conjunction with 95th percentile burst billing, excess bandwidth usage is calculated by COGENT as the
<br />difference between total aggregated bandwidth usage and the summed Bandwidth Commitment across all aggregated ports, where total aggregated bandwidth
<br />usage is determined by adding usage samples every 5 minutes across all aggregated ports. For example, if there are three aggregated ports, every 5 minutes three
<br />inbound samples and three outbound samples are collected, added up to one bandwidth usage value per direction, and the higher of the two values is retained. In
<br />a 30-day billing period, the final 8,640 retained bandwidth usage values reflect the aggregated usage across all ports. These values are listed from highest to
<br />lowest. The highest 5% or 432 values are discarded (representing the top 5% of usage levels). The highest remaining value (value 433 in this example) is used to
<br />determine total aggregated bandwidth usage.
<br />Under both "Summed Burst Billing" and "Aggregate Burst Billing" options, a Master Service is defined in the Order Form, and all other Services involved in a
<br />Summed or Aggregate calculation are listed. Excess bandwidth usage (burst usage) calculated across the listed ports will be billed on the Master Service account.
<br />The relevant data (additional per Mbps charge for excess bandwidth usage and Billing Currency) pertaining to the Master Service will be used for calculating
<br />excess bandwidth usage fees across Master Service and all other involved Services. For example, if a customer orders ports in the UK, US, and Canada and
<br />defines the US port as the Master, all excess bandwidth usage will be billed on the US invoice in US dollars, at the burst fee indicated on the US port order form.
<br />3. Customer's Duties to Cooperate
<br />Customer or its representative must cooperate with COGENT in the installation process, which includes accurate completion of an Order Form containing
<br />detailed demarcation information and other onsite contact listings, and of the necessary technical questionnaires (IP Questionnaire, BGP Questionnaire, etc.) as
<br />provided by COGENT. Customer or its representative must be physically present at the time of installation. During installation and at all other times, the
<br />Customer will allow access and if necessary provide escort, for COGENT's or its representatives' necessary personnel to perform the installation and
<br />maintenance of the Service, to the designated building's phone closet(s) or telecommunications room or to the Customer's premises for the purposes of survey,
<br />installation, operations and maintenance of the Service, after prior arrangement between the parties. Customer's failure to cooperate shall release COGENT from
<br />its obligations pertaining to the Installation Guarantee included in the SLA but shall not suspend the Service Date or billing start date.
<br />In the event of technical problems relating to the Service, the Customer will ensure that COGENT's or its representatives' service engineers have unrestricted
<br />access to the designated building's phone closet(s) or telecommunications room or to the customer premises equipment. Customer's failure to provide access
<br />shall release COGENT from its obligations pertaining to the Network Availability part of the SLA.
<br />4. Demarcation Point
<br />Within a COGENT data center: If Service delivery takes place within a COGENT data center, COGENT will deliver the Service at a demarcation point situated
<br />on the COGENT equipment. COGENT will provide, maintain and operate the necessary wiring ("Cross-Connect") for Customer to connect to COGENT's
<br />service at the indicated demarcation point. COGENT will provide such Cross-Connect for the fee set forth on the Order Form.
<br />Within a third-party data center If Service delivery takes place within a third party data center (i.e. that is not owned and/or operated by COGENT), COGENT
<br />will deliver the Service at a demarcation point situated on the COGENT equipment. Unless otherwise agreed, Customer will at its own cost provide, maintain and
<br />operate the necessary wiring ("Cross-Connect") to connect to COGENT's service at the indicated demarcation point. If Customer and COGENT agree that
<br />COGENT shall provide such Cross-Connect, then COGENT will provide such Cross-Connect against fees such as indicated on the Order Form and the Service
<br />demarcation point will remain on the COGENT equipment.
<br />Within an On-Net corporate huilding If Service delivery takes place within an On-Net corporate building, COGENT will deliver the Service at a demarcation
<br />point situated on the COGENT equipment within the Customer's suite. COGENT will provide, maintain and operate the necessary wiring ("Riser") between the
<br />building entry and the indicated demarcation point.
<br />At an O(--Net Customer Location: Off-Net Services are being delivered to the Customer Location indicated in the Order Form through a third-party local loop to
<br />be provisioned by COGENT on behalf of Customer. As such, the Customer and COGENT agree that the charges set forth in the Order Form for such Service
<br />assumes that such Service will be terminated at a pre-established demarcation point or minimum point of entry (MPOE) in the building housing the Customer
<br />Location, as determined by the local access provider. COGENT may charge Customer additional nonrecurring charges not otherwise set forth herein for such
<br />Service where the Customer or local access provider determines that it is necessary to extend the demarcation point or MPOE through the provision of additional
<br />infrastructure, cabling, electronics or other materials necessary to reach the Customer Location. It shall be the Customer's responsibility to allow access to the
<br />facility for the local access provider, as well as to facilitate or coordinate with the property owner at the Customer Location, all additional space and electricity
<br />determined by the local access provider to be necessary to provide the Service. COGENT will notify Customer of any additional non-recurring charges, if any, as
<br />soon as practicable after COGENT is notified by the local access provider of the amount of such charges. From time to time, COGENT may provide, and
<br />Customer may accept, budgetary estimates for the extension of the demarcation point to the Customer Location along with the initial Order Form. These
<br />estimated costs may be based on certain known costs or typical installations that do not require extraordinary efforts by the provider to extend the service. In the
<br />event actual costs exceed the budgetary estimate, Cogent will notify the Customer as outlined above.
<br />In addition, the charges and the Term set forth in the Order Form for the Service assumes that such Service can be provisioned by COGENT through the local
<br />access provider selected by COGENT (and/or Customer) for the stated Term. In the event COGENT is unable to provision such Service through the selected
<br />local access provider or the selected local access provider requires a higher cost or longer Service Term than that set forth in the Order Form, COGENT reserves
<br />the right, regardless of whether COGENT has accepted the Order Form, to suspend provisioning of the Service hereunder and notify Customer in writing of any
<br />additional non-recurring charges, monthly recurring charges and/or Term that may apply, or to cancel the Service set forth on the Order Form. Upon receipt of
<br />such notice, Customer will have five (5) business days to accept or reject such changes. If Customer does not respond to COGENT within the five (5) business
<br />day period, such changes will be deemed rejected by Customer. In the event Customer rejects the changes (whether affirmatively or through the expiration of the
<br />five (5) business day period) or if COGENT elects to cancel the Service ordered herein, the affected Service will be cancelled without cancellation or termination
<br />liability of either party.
<br />CUSTOMER:
<br />By: By:
<br />Title: Title:
<br />Date: Date:
<br />COGENT COMMUNICATIONS
<br />Page 2 of 2
<br />Cogent Communications www.coeentco.com
<br />See Order Form or web site for full contact details.
<br />Accepted and agreed to:
<br />25A-9
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