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Criteria Possible Points <br />Proposer's certification/authorizations to provide maintenance 15% <br />and support for NEC Telephone and/or CENTIGRAM Voicemail <br />systems/equipment <br />Experience & qualifications of Proposer to provide general 20% <br />services & support for City NEC Telephone System <br />infrastructure and/or CENTIGRAM Voicemail System <br />Experience and qualifications of on-site technician, backup on- 20% <br />site technicians and other staff resources that the Proposer <br />makes available to City for NEC Telephone System and/or <br />CENTIGRAM Voicemail System maintenance and support <br />References 20% <br />Pricing proposed 25% <br />Total 100% <br />Step 2. <br />An interview by the evaluation team may be required for clarification purposes. However, <br />only the top rated Proposers will be asked to participate in the interview process. <br />Step 3. <br />Based on the evaluation of the City selection team, a recommendation will be made to the <br />City Council to authorize an agreement between the City and the selected Vendor. <br />8.0 INSTRUCTIONS TO PROPOSERS <br />8.1 Where and When to Submit Proposals <br />Proposals shall be prepared and submitted in accordance with the requirements set forth in the <br />RFP. The Proposer is to submit an original and two copies (total of three) of its proposal in a <br />sealed package bearing the firm's name and address and clearly marked as follows: <br />Proposal <br />for <br />Qualified Vendors <br />to Provide <br />Telephone System <br />and/or <br />Voicemail System Maintenance <br />for <br />The City of Santa Ana <br />Proposals must be received and time-stamped by the Information <br />Services Division on or before 19 May, 2011 @ 4:00 P.M. <br />if walked in: if mailed: <br />City of Santa Ana City of Santa Ana <br />Information Services Telecommunications Services, M-77 <br />Room B-22 P.O. Box 1988 <br />Basement City Hall Santa Ana, CA 92702 <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />14 <br />25A-24