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able to <br />• Completed preventive maintenance checklists will be ? Yes ? No <br />provided to the City Telecommunications Coordinator <br />on a monthly basis. <br />• At least once a month, perform regular system backups & Li Yes ? No <br />_ system de-fragmentations on all telephone systems. <br />• Maintain an adequate on-site inventory of spare OEM ? Yes Li No <br />parts for repairs and replacements. <br />¦ The Vendor will identify the amount and type of ? Yes Li No <br />storage space it prefers. Actual storage space to be <br />provided by City will be determined by the City <br />Telecommunications Coordinator. <br />• Respond on-site within four hours (excluding weekends La Yes ? No <br />and holidays) of Vendor's receipt of the City's service <br />request when Minor Repairs are necessary during normal <br />City working hours (8-5). <br />¦ Minor Repairs should be completed within twenty- ? Yes ? No <br />four (24) hours. <br />• Respond on-site within 30 minutes of the City's Li Yes Li No <br />notification by the Telecommunications Coordinator or <br />his/her designee in case of Major System Failure during <br />normal City working hours (8-5), <br />¦ In case of Major System Failure, before or after ? Yes Li No <br />normal City working hours (8-5), or on weekends or <br />days observed by the City as holidays, the Vendor <br />shall respond on-site to notification of major failures <br />within two (2) hours of said notification. <br />¦ Major System Failure repairs should be completed Li Yes ? No <br />within twenty-four (24) hours. <br />¦ In the event that the Vendor has not repaired a Li Yes ? No <br />Major System Failure within twenty-four (24) hours, <br />Vendor will provide and install on site loan <br />equipment at no additional cost to the City, within <br />forty-eight (48) hour after failure notification. <br />¦ The City Telecommunications Coordinator or his/her ? Yes Li No <br />designee will determine the designation of any repair <br />as either Minor or Major. <br />• Serve as agent on the City's behalf for all telephone Li Yes ? No <br />company associated service and repair issues. <br />• Provide for use by the on-site technician (and all ? Yes Li No <br />substitute or supplemental technicians) a portable or <br />laptop maintenance terminal for use in supporting the <br />Citv's telephone svstem. <br />24 <br />25A-34