25A - AGMT - TELEPHONE SYS MAINT

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& able to • If the Vendor elects at their choice to use more than one Li Yes L3 No service technician to perform a task, there will not be any additional cost to the City. • Work outside the scope of work of this Proposal will be Li Yes Li No billed at agreed-upon service rates and only when authorized in advance by the City Telecommunications Coordinator or his/her designee. 5.4 EVENT MONITORING SERVICE FOR NEAX2400IPX The Vendor shall provide, install and maintain, at no Li Yes Li No additional charge to the City, an Event Monitoring Service (with associated equipment) to each of the City's NEC NEAX 2400IPX systems or like systems. • The Event Monitoring Service shall monitor for system Li Yes Li No alarms and environmental conditions and connectivity provided by the City. • The Vendor shall continuously monitor the output of these ? Yes ? No Event Monitoring units on a twenty-four (24) hour per day, seven (7) days per week, fifty-two (52) weeks per year basis and will take prompt corrective action when an irregularity/problem is detected. • In those instances when a major system or environmental ? Yes Li No problem is detected, the Vendor will promptly alert the City Telecommunications Coordinator or alternate designated City contact person. • In the event that the Event Monitoring Service fails to ? Yes Li No detect and alert of an environmental or system condition, which causes damage to the City's equipment: the Vendor shall make all necessary repairs to restore the equipment to the manufacturer's specifications and full operation at no additional cost to the City. 5.5 Telephone Instruments The Vendor will: ? Yes ? No • Service and maintain in good working condition all ? Yes Li No telephone instruments in use throughout the City on all City telephone systems in accordance with the manufacturer's technical specifications. • Either repair or promptly replace faulty telephone Li Yes Li No instruments with identical OEM equipment. • At all times, maintain on City premises, an adequate ? Yes ? No supply of spare OEM telephone instruments of each model currently in use on the City telephone systems. 5.6 Trainin During each year of the agreement, at a time selected by Li Yes No the City, one equipment-training course may be selected from the list below for each of three (3) persons designated by the City. The courses will be provided by the selected Vendor at no additional cost to the City. 26 25A-36