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EXHIBIT A <br />PROPOSAL/SCOPE OF SERVICES <br />Nancy Edwards, Acting Executive Director <br />Santa. Ana Community Development Agency <br />20 Civic Center Plaza Santa Ana, CA 92701 <br />Re: Mediation Consulting Services Letter of Interest for the Downtown Santa Ana Property Business Improvement District <br />(PBID) <br />Dear Ms. Nancy Edwards, <br />OC I-lumen Relations would like to express (ts interest in the City of Santa Ana's request for participation as a consulting <br />mediation services provider in the mediation of the Downtown Santa Ana Property Business Improvement District (PBID) <br />situation. <br />OC Human Relations has about 40 years of experience in the mediation of disputes ranging from landlord tenant and <br />neighbor neighbor situations all the way up to multi-party multi-issue more complex situations, including business to <br />business where mediation services have proven to be effective and needed. <br />Additionally, OC Human Relations has had significant experience and knowledge working in and with the City of Santa <br />Ana throughout the years in many different respects. We have facilitated dialogues and provided mediation sarvtces for <br />several community disputes, including some that have involved various community neighborhood association members <br />and neighborhood associations themselves, as well as participated and attended several downtown Santa <br />Ana Business Merchants Association meetings where we have introduced and invited the members to use our mediation <br />services, in case they have needed it, and we have mediated soma of these cases. <br />In addition to being a CDBG grantee recipient to provide mediation services for Santa Ana residents for several years, we <br />have also held special contracts to mediate specifically homeowners association disputes as well as mobile home park <br />disputes to name other examples of our working relationship with the city of Santa Ana In the past. <br />Please find below the proposed fee structure for the mediation services to ba provided: <br />Processing fee: $50.00 <br />Pre-Medlat/oil Consultation Fea: $950/hour for separate assessment/discuss/on of Issues w/th the parties <br />Involved <br />Mediation ServlcesFee: $300/hour (2-hour min/mum) up to 3 hours par session <br />"'Special discount rate: 50% off the 1st scheduled session, up to 3 hours, i.e. $150/hour (2-hour trtinimum) plus the <br />processing fee. Mediation services provided beyond the initial promotional time frame of 3 hours or subsequent sessions, <br />iF needed or desired, will be charged at our standard mediation services rate. <br />Please contact me at 714-834-7198. Should you have any questions about our letter of Interest or if you would Ilke to <br />discuss further our participation in mediating this Santa Ana business development community dispute. <br />Thank you for your appreciated attention to our letter of Interest. <br />Best regards, <br />Alfonso Clarke <br />TY?+tOB ? Director <br />Alternative Dispute Resolution , <br />OC Hurnan Relations <br />1300 5. Grand Ave, Bldg B <br />Santa Ana, CA 92705 <br />Voice: (714) 834-7198 <br />Fax: (714)567-7474 <br />?vww.ochumanrelations ore <br />9