OVERLAND, PACIFIC & CUTLER 3 - 2011

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Specialty Area (A5) Acquisition, Relocation, and Property Management Services Request for Proposals for Right of Way Consulting and Related Services Specialty Area (A5) Acquisition, Relocation, and Property Management Services Property Management Services Property Management at OPC is a centralized function within our Corporate Services group that serves all of our Southern and Northern Califomia offices. There are three functional units under the "Property Management" group umbrella: 1) rent collections and accounting; 2) tenant liaison; and 3) property services. The Property Management group is led by John Simenton, MBA, who recently joined OPC. The Property Management Supervisor will oversee all three functional units. Our Project Managers typically manage the property management contract with financial and property services support provided by corporate headquarters. As we set up a property for management — whether interim prior to demolition, or longer term arrangements, we establish project rules for the collection of rents, payment of bills, and establishment of trust accounts. On the financial side, one of our financial analysts sets up property accounts specific to the project and collects monthly rents as directed by the project plan. From collected rents, we receive and pay all monthly utility bills and conduct routine inspections to insure compliance with lease terms. Accounts are reconciled monthly with a complete case reconciliation presented along with the former months' bank reconciliation. Proceeds of the collected rents are turned over to the client or retained in the trust account depending on our instruction. On the property services side of our Property Management department, we have noted several efficiencies in delivering maintenance and inspection services and have an in-house field team responsible for those services. Danny Mendoza supervises two full-time mobile crews. Each van is equipped with supplies for landscape maintenance, weed and trash removal, board -ups, graffiti removal, general plumbing and required safety installations (smoke detectors, water heater straps, etc.) One of OPC's employees is a general contractor, who can conduct more difficult services such as electrical, plumbing, and construction. On the leasing side, our corporate broker, Ray Armstrong, is skilled in creating leases from on-line CAR (California Association of Realtor) forms (residential leases) and AIR (American Institute of Real Estate) forms (commercial/industrial leases). We also have a variety of sample formats that we put to use for the management of leases, licenses, and other temporary agreements. Eminent Domain Coordination OPC's staff will coordinate with the City's general counsel to help analyze the risks associated with a particular case and may aid in the settlement, as necessary. Another noteworthy item in the category of "Eminent Domain Coordination" is OPC's unique skill set in the area of move -planning services. In California, businesses often claim loss of business goodwill, At OPC, we offer an enhanced/expanded version of our professional relocation assistance services (typically performed under the direction of the general counsel) designed to mitigate the loss of business goodwill. We have a tiger Page 33