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Off/ - d1l ru, ioreman nave a minimum 7 years landscape <br />Amarianrn minimum F ii �.- ..,.,,.1..,....,...6 _-j ___ <br />Foreman - TBD - all PLC foreman have a minimum 7 years landscape maintenance <br />experience, minimum 5 years employment and are able to communicate in written and <br />spoken English. <br />Irrigation Technician - TBD - all technicians eligible for this position have been will, <br />Pinnacle for 5,years in a irrigation technician position, are licensed as required and attend <br />regular training to comply with new standards in water conservation techniques and <br />efficiency operations <br />Crew - TBD - all crew eligible for this contract have been with Pinnacle for 5+ years and <br />are fully trained in the use of all equipment necessary for the performance of this contract. <br />3,0 QUALITY CONTROL & CUSTOMER SERVICE <br />Multiple layers of accountability <br />3.1 Customer Service Manager <br />3.1,1,1 Supervision of work crews compliance with duties <br />3.1.1,2 Monthly walk-thrus/performance reporting <br />3.2 Supervisor <br />3.2,1,1 Full time in the City with complete control of crews actions <br />3.2,1.2 Reads, writes & speaks fluent English/Spanish <br />321.3 Daily / Weekly contact with City Personnel as required <br />13 Monthly Walk-Thru 1 Report <br />3,3,1.1 First month "inventory of Concern" to address inherited issues <br />3.3.1.2 Thereafter a monthly follow up on actions taken in the previous month <br />and prioritizing of actions to be clone in the coming month <br />3.3.1,3 Green waste reported as needed to the City of Santa Ana <br />3,4 Customer Service <br />3.4.1.1 24 hour attended phone service for Emergency response <br />3,4.1.2 Response time 1 hour from receipt of call <br />3.4.1.3 Email address for low priority requests - Service c I. p c1.nel <br />3.4.1.4 Direct phone numbers and Blackberry email for CRM and Supervisor <br />4.0 SUBCONTRACTING <br />All work described in the RFP for the City of Santa Ana will) the exception of INFIELD <br />MAINTENANCE would be performed by Pinnacle Landscape Company personnel. No <br />subcontractors are to be used for any routine service including but not limited to General <br />Landscape Maintenance, Pest Control, Weed Abatement, Ferlilizalion, Irrigation <br />-Management,-Tree-Il'irnming an�ilrasli"femoval. --- - -- <br />4,1 INFIELD MAINTENANCE to be performed by Subcontractor: <br />Professional Sports Field Maintenance . CI -029290 <br />Don Bordelon - President (949) 6610493 <br />23 Emerald Glen, Laguna Niguel, CA 92677 <br />Staffed as required to perform the tasks and frequencies prescribed in the <br />RFP documents. <br />