LEGACY VOICEMAIL, INC. 1 -2011 - Laserfiche WebLink

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Respond to each of the following services sought by the City and related terms and conditions as the Proposer's willingness and ability to provide or comply. Identify any exceptions. {ref. section 6.2.h} Wlliin 8� able to rovlda and or com 1 5.2 General Services >� Support ,g The City seeks a term of three (3) years with possible 0 res 0 rvo extensions of three (3) additional one -year periods at the Cit 's discretion. The City seeks a Vendor to provide full - service maintenance 0 Yes 0 No for the City's CENTIGRAM Volcemail System shall: • Provide all required maintenance (parts and labor) and 0 Yes O No maintain the CENTIGRAM in good operating condition in accordance with the manufacturer's technical specifications. This is to include the most current software release for all telecommunications equipment at no additional charge to the City. • Use only original equipment manufacturer (OEM) parts for 0 Yes 0 No repair or replacement of defective equipment. • Perform preventive maintenance on the CENTIGRAM in � Yes 0 No accordance with manufacturer's specifications. Preventive maintenance shall be pertormed on a 0 Yes 0 No schedule which is workable with the City's operating requirements and which is mutually acceptable to the City and the Vendor. Completed preventive maintenance checklists will be 0 Yes 0 No provided to the City Telecommunications Coordinator on a monthly basis. • Perform monthly system backups and an Offline 0 Yes � No Run /Verify every slx (6) months. • Maintain an adequate on -site inventory of spare OEM 0 Yes 0 No parts for repairs and replacements. • The Vendor will identify the amount and type of 0 Yes 0 No storage space it prefers. Actual storage space to be -- provided by City will be determined by the City Telecommunications Coordinator. • Respond within four hours (excluding weekends and Q Yes. 0 No holidays) of Vendor's receipt of the City's service request when Minor Repairs are necessary during normal City working hours (8 -5). Minor Repairs should be completed within twenty- 0 Yes O No four (24) hours. Respond within two (2) hours of the City's notlficatfon by 0 Yes � No the Telecommunications Coordinator or his /her designee in case of Major System Failure during normal City working hours (8 -5), • In case of Major System Failure, before or after 0 Yes 0 No normal City working hours (8 -5), or on weekends or days observed by the City as holidays, the Vendor shall respond to notification of major failures within four C4) hours of Bald notification.