Laserfiche WebLink
Respond to each of the following services sought by the City and related terms and conditions as the <br />Proposer's willingness and ability to provide or comply. Identify any exceptions. <br />{ref. section 6.2_h} <br />Willin i?i able to rovide and or com 1 <br />5.2 General Services Sc Support b • ;?' �+ , , "', <br />e <br />The City seeks a term of three (3) years with possible ® Yes 0 No <br />extensions of three (3) additional one -year periods at the <br />Cit 's discretion. <br />-e m�kns -." +v &� J r ° W�` � �4: &� i�Rv, y.� . � k r ��ir V3' w'4', 6�' t �s` �5,. v d'� ry ��� B �� � `� t �� ' ��pp � a�ii N1 v7�� i <br />w i V ,. M�� '�s:�^ A e m x�b a�,� `. 'Jk!�d�C Z xk s n fi� do r. .k` : i'� �d.. Vt d`a�e�w re.°�'J.; ..` <br />The City seeks a Vendor to provide full- service maintenance ® Yes � � No <br />for the City's CENTIGRAM Voicemail System <br />The Ve <br />• Provide all required maintenance (parts and labor) and <br />® Yes 0 No <br />maintain the CENTIGRAM in good operating condition in <br />Run /Verify every six (6) months. <br />accordance with the manufacturer's technical <br />specifications. This is to include the most current software <br />0 Yes <br />release for all telecommunications equipment at no <br />parts for repairs and replacements. <br />additional charge to the City. <br />• Use only original equipment manufacturer (OEM) parts for <br />x0 Yes 0 No <br />repair or replacement of defective equipment. <br />storage space it prefers. Actual storage space to be <br />• Perform preventive maintenance on the CENTIGRAM in <br />x0 Yes 0 No <br />accordance with manufacturer's specifications. <br />® Yes <br />• Preventive maintenance shall be performed on a <br />® Yes 0 No <br />schedule which is workable with the City's operating <br />requirements and which is mutually acceptable to the <br />® Yes <br />City and the Vendor. <br />holidays) of Vendor's receipt of the City's service request <br />Completed preventive maintenance checklists will be <br />® Yes 0 rvo <br />provided to the City Telecommunications Coordinator <br />• Perform monthly system backups and an Offline <br />® res <br />0 rvo <br />Run /Verify every six (6) months. <br />• Maintain an adequate on -site inventory of spare OEM <br />0 Yes <br />O No <br />parts for repairs and replacements. <br />• The Vendor will identify the amount and type of <br />® Yes <br />o No <br />storage space it prefers. Actual storage space to be <br />provided by City will be determined by the City <br />® Yes <br />O No <br />Telecommunications Coordinator. <br />• Respond within four hours (excluding weekends and <br />® Yes <br />0 No <br />holidays) of Vendor's receipt of the City's service request <br />when Minor Repairs are necessary during normal City <br />• Minor Repairs should be completed within twenty- <br />® res <br />a rvo <br />four (24) hours. <br />• Respond within two (2) hours of the City's notification by <br />® Yes <br />O No <br />the Telecommunications Coordinator or his /her designee <br />in case of Major System Failure during normal City <br />working hours (8 -5), <br />• In case of Major System Failure, before or after <br />® Yes <br />O No <br />normal City working hours (8 -5), or on weekends or <br />days observed by the City as holidays, the Vendor <br />shall respond to notification of major failures within <br />four (4) hours of said notification. <br />29 <br />