20D - AA - SOUTH BAY WIB EMERGENCY GRANT

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television or film presentation designed to support or defeat legislation pending before the Congress itself. Nor shall grant funds be used to pay salary or expenses of any grantee or agent acting for such grantee, related to any activity designed to influence legislation or appropriations pending before the Congress. XXIII---PUBLIC ANNOUCEMENTS When issuing statements, press releases, requests for proposals, bid solicitation, and other documents describing project or programs funded in whole or in part with Federal money, Contractor shall clearly state (1) the percentage of the total cost of the program or project which will be financed with Federal money, and (2) the dollar amount of federal funds for the project or program. XXIV--- BUY AMERICAN NOTICE REQUIREMENT It is the sense of Congress that to the greatest extent practicable, all equipment and products purchased with funds made available with these appropriated funds, should be American made. See also WIA section 505-Buy American Requirements. XXV -- GRIEVANCES AND COMPLAINT SYSTEM A. Contractor shall maintain a grievance and complaint procedures in compliance with the WIA, federal regulation and state statues, regulation and policy. B. Contractor shall preliminarily investigate all complaints of clients enrolled in the CA Multi-Sector Partnership Project and notify the SBWIB, Inc.'s Chief Executive Officer of the status of the investigation within five (5) business days of receiving the complaint. C. When complaints cannot be resolved informally, a system of follow-through shall be instituted which adheres to formal plan for specific actions and strict time deadlines. D. Copies of all written complaint response shall be sent to the SBWIB, Inc.'s Chief Executive Officer within five (5) business days of mailing to the complaint E. Contractor shall not discriminate or retaliate against any person, or deny to any person 23 20D-25