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These hours may be adjusted as deemed appropriate by CMS and approved by the City and/or as <br />mutually requested by the City and agreed upon in writing by both parties, dependent upon <br />volume, workload and other requirements. <br />CMS will provide emergency service response within a 6 hour average for all actual service calls <br />placed by the customer to CMS 800 service line and or electronic e-mail request during CMS <br />business hours. CMS will respond to service calls within this 6 hour average except for reasons <br />attributed to causes not within CMS' control (excluding and not limited to natural disasters, major <br />traffic delays, power outages, out of coin/change, etc.). <br />CMS provides its employees the following holidays, during which service will not be provided: <br />• Christmas Day <br />• Thanksgiving Day <br />• Independence Day <br />• New Years Day <br />• Memorial Day <br />• Labor Day <br />• Martin Luther King Jr. Day <br />• President's Day <br />• Easter <br />• Veterans Day <br />• Columbus Day <br />Weekend and after -hour services <br />CMS phone and email support are provided at no charge Monday -Friday 8AM-5PM MST with <br />all other time and support functions billed at $150.00 per hour. <br />COMPENSATION <br />A. Pricing Structure- City shall charge the general public the sum of $0.15 (fifteen cents) per <br />black and white copy/print and $0.50 (Fifty cents) per color copy/print. Staff copier <br />charges will be $0.03 (Three cents) per copy. <br />B. Monthly Minimum- City shall guarantee to CMS a minimum monthly revenue of <br />$2,050.00 per month gross sales, plus staff copier charges. <br />C. Customer will be invoiced on a monthly basis on difference between gross sales and <br />monthly minimum, plus staff copier charges. Payment by City shall be made within thirty <br />(30) days following receipt of invoice, subject to City accounting procedures. <br />D. CMS will provide all of the CMS owned equipment at no cost to City. <br />Commission <br />CMS will collect all the monies from the equipment subject to this Agreement. City will <br />receive a 511. rebate on revenue generated from copiers and printers (over the monthly <br />minimum) which will be paid to City on a quarterly basis. <br />