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Proposal Letter <br />City of Santa Ana <br />1 -Yr. AT&T and 3-Yr.Time Warner Review <br />Communications Support Group, Inc. <br />SECTION E <br />PROJECT SCHEDULE AND TIMING OF WORK <br />Our "engagement beginning date" will be the date upon which we receive an original <br />signed engagement letter or contract amendment from the City of Santa Ana retaining <br />our services. <br />As for Phase 1, shortly after the engagement beginning date, we will send a document <br />request letter to the City for receipt of additional items that were not provided earlier. <br />Within ten (10) business days after we receive a response from the City to our <br />document request letter, we will draft questionnaire addenda to AT&T and Time Warner <br />requesting additional documents and information needed for our review. <br />Within ten (10) business days after receiving a reply from AT&T and Time Warner to our <br />questionnaires, we will commence our testing and review work. If AT&T and Time <br />Warner employees supply our firm with all requested information, documents and <br />schedules on a timely basis, we will complete our review work within ninety (90) <br />business days. <br />Within ten (10) business days after completing our review work on AT&T and Time <br />Warner, we will deliver a "draft" report to the City via email related to Phase I. <br />As for Phase 2, we will follow similar scheduling with a draft report delivered to the City <br />via email within ten (10) business days after completing our final analysis of additional <br />audit measures. <br />As for Phase 3, following delivery of our final report, we will work at the City's directive <br />assisting as needed up to our allowable hourly allowance (should any unexpended <br />hours remain on the purchase order). This might include participating in phone calls <br />with the City and the company settling amounts owed to the City. Should the funds <br />allocated to the purchase order be fully expended by the conclusion and submittal of our <br />report to the City, CSG remains willing to work on an add-on basis to assist the City as <br />directed on an hourly time and materials basis. <br />Our tax ID number remains unchanged: 33-0390724. Thank you for considering our <br />firm. If you have any questions, please contact me at (714) 788-8566. We await your <br />directive to proceed. <br />Very truly yours, <br />Communications Support Group, Inc. <br />L+C. <br />ohn Risk <br />President <br />©2011 Communications Support Group, Inc. Page 9 of 9 <br />