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time standards for 100% of all 9 -1 -1 calls for Emergency Transportation <br />Service within the City of Santa Ana. In calendar year 2011, the City of <br />Santa Ana Fire Department responded to 16,196 EMS calls. <br />Interested applicants are to provide their pricing proposal based on <br />average cost per day. The City of Santa Ana will continue to be solely <br />responsible for the billing and collection of amounts owed by <br />customers /patients provided Emergency Transportation Services within <br />the City. Provider will actively cooperate with City to provide all information <br />or assistance which City may reasonably require to process <br />customer /patient billings in a timely manner. <br />General requirements: <br />1) Contractor must respond to Orange County Fire Authority's request for <br />emergency ambulance transportation service within response times <br />set forth as follows; <br />Please include your response times for the geographic area (City of <br />Santa Ana.) <br />Metro /Urban requirements <br />Code 3 — Response time must not exceed ten (10) minutes, zero (0) <br />seconds <br />Code 2 — Response time must not exceed fifteen (15) minutes, zero (0) <br />seconds <br />2) Contractor shall have an assigned Emergency Operating Area which <br />will allow immediate connection with Santa Ana Dispatch. <br />City of Santa Ana <br />Temporary 911 Emergency Ambulance <br />Transportation Services 19F -6 <br />March 20, 2012 <br />3 <br />