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<br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> Attachment "A" <br /> One-Stop Partner Commitment <br /> <br /> <br /> 1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the <br /> mayor and City Council of the City of Santa Ana, the Santa Ana Workforce <br /> Investment Board (WIB), the Orange County Small Business Development Center <br /> OCSBDC and other agencies (identified in the "One-Stop Partner Commitment", <br /> Attachments "A" and `B: to this MOU) functioning as "One-Stop Partners" within <br /> the Santa Ana One-Stop System (hereinafter referred to as the Santa Ana WORK <br /> Center). <br /> In addition to accepting the provisions contained in the MOU, the Orange County Small <br /> Business Development Center (OCSBDC) commits to the following: <br /> <br /> • The OCSBDC and WORK Center staff will familiarize themselves with each <br /> other's organizations in order to facilitate the referral process. <br /> y heir mutual <br /> The OCSBDC and WORK Center will collaborate as requited bt <br /> ftinding sources. <br /> • The WORK Center staff will refer business to the OCSBDC for consulting, <br /> training, and access to resources that a business may need. <br /> <br /> The OCSBDC will refer clients to the Santa Ana WORK Center Business Service <br /> Unit for hiring and other labor issues that the business owner may have. <br /> <br /> <br /> Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: <br /> Not Applicable <br /> <br /> Hours/days per week Agency Staff Assigned to Santa Ana W/O/R/K Center: <br /> Not Applicable <br /> PERFORMANCE GOALS: <br /> Customer Service <br /> <br /> All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K <br /> Center: <br /> I . To conform to a uniform policy of customer service; <br /> 2. To develop customer service principles all One-Stop Partners most implement; <br /> 3. To implement an on-going system for measuring customer service levels; and, <br /> 4. To participate in a task force empowered to oversee, measure and respond to <br /> customer service data. <br /> <br /> 6 <br /> <br /> <br /> 25B-9 <br />