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3/28/12 agree in writing to an alternative decision. The Order of Precedence for these documents shall be as follows: 1) First, this Agreement (together with any Amendments thereto). 2) Second, the RFP 3) Third, PROVIDER'S Proposal. 2. SCOPE OF SERVICES a. PROVIDER will perform all of the services described in this Section for CITY. The details of the services to be provided by PROVIDER are described in detail in the Contract Documents. Those services shall include the provision of all 9-1-1 Emergency Transportation Services, including but not limited to the First Tier Service and the Mutual Aid Service (as defined below), together with the provision of any labor, material, supplies and equipment related to the provision of those services, and any other duties, obligation or services required of PROVIDER in the Contract Documents. (All of the services to be provided by PROVIDER under this Agreement shall be hereinafter collectively referred to as "9-1-1 Emergency Transportation Services"). PROVIDER shall perform the 9-1-1 Emergency Transportation Services in accordance with the terms and conditions contained in this Agreement, and as described in Contract Documents. b. All emergency transportation personnel assigned by PROVIDER or by the Mutual Aid Provider to perform 9-1-1 Emergency Transportation Services under this Agreement shall be hereinafter referred to as the "Transportation Personnel". c. Without limiting PROVIDER'S obligation to comply with all of its duties and obligations under the Contract Documents, the 9-1-1 Emergency Transportation Services to be provided by PROVIDER shall include, but shall not be limited to, each of the following: 1. First Tier Service. PROVIDER will provide with its own forces a sufficient number of fully equipped ambulances and Transportation Personnel, so as to provide, in accordance with industry standards and this RFP, all of the CITY'S needs for 9-1-1 Emergency Transportation Service, being able to respond 24 hours a day 7 days a week to all 91 1 and other emergencies as required (the "First Tier Service" or "First Tier"). The First Tier Service will be designed by PROVIDER to ensure that there are enough of PROVIDER'S own ambulances and Transportation Personnel available to meet 100% of the anticipated number of calls for 9-1-1 Emergency Transportation Service in the City of Santa Ana. The First Tier Service shall meet the response times and all other requirements of this RFP for the 9-1-1 Emergency Transportation Service. 2. Mutual Aid Service. PROVIDER will also enter into a mutual aid agreement with a separate qualified ambulance service provider doing business in Orange County, to provide backup services in the event the First Tier Service is unable to respond to a call for Emergency Services (hereinafter "Mutual Aid Contract," "Mutual Aid Service," "Mutual Aid Service" or "Mutual Aid"). The company providing the Mutual Aid Service will be hereinafter referred to as the "Mutual Aid Provider." In providing 9-1-1 Emergency Transportation Services the Mutual Aid Provider must meet the same RFP requirements, response times, and otherwise provide the same level of service, as PROVIDER is required to provide under the Agreement. The Mutual Aid Contract and the Mutual Aid Provider must be approved by the CITY and the OCFA prior to provision of any service by PROVIDER, such approval not to be unreasonably withheld. The 2 25G-4