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AGREEMENT BETWEEN THE CITY OF SANTA ANA <br />AND <br />SIGNATURE TECHNOLOGY GROUP, INC. <br />THIS AGREEMENT (said Agreement), made and entered into this 10h day of April, 2012 by and <br />between Signature Technology Group, Inc. (hereinafter "Vendor" or "STG"), and the City of Santa Ana, <br />a charter city and municipal corporation organized and existing under the Constitution and laws of the <br />State of California (hereinafter "City"). These entities are hereinafter sometimes jointly referred to as <br />"PARTIES" and individually as "PARTY". <br />RECITALS <br />A. The City makes extensive use of its computing environment to support key business <br />operations in every City Agency and Department. <br />B. Key computer-based services such as electronic mail, Internet access, secure data storage, as <br />well as computer applications such as payroll, SAPIN etc. operate on server-class computers <br />in the City and Police Computer Centers. <br />C. Due to the critical nature of these services and applications to the daily operation of the City, the <br />City desires to retain a vendor having special skill and knowledge in the field of maintenance of <br />"server-class" computers and related equipment. Further, City desires to retain a vendor that will <br />provide hardware maintenance service to the City for "24 hours per day, 7 days a week". <br />D. Vendor represents that Vendor is able and willing to provide the services to the City, which are <br />set forth in the Exhibits attached hereto and listed in Section I.A. below. <br />E. In undertaking the performance of this Agreement, Vendor represents that it is knowledgeable in <br />its field and that any services performed by Vendor under this Agreement will be performed in <br />compliance with such standards as may reasonably be expected from a professional maintenance <br />services firm in the field. <br />NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms <br />and conditions hereinafter set forth, the parties agree as follows: <br />1. SCOPE OF SERVICES <br />a. Vendor shall perform those services as set forth in Exhibit A "Request for Proposal - Data <br />Center Maintenance and Support Services for City of Santa Ana California" (hereafter "RFP"), dated <br />October 24, 2011, and in Exhibit B "Response to RFP # IS-506 Data Center Maintenance and Support <br />Services for the City of Santa Ana," dated November 15, 201 Ito this Agreement. <br />b. The City reserves the right to seek services outside the terms and conditions of this contract <br />regarding the maintenance and support of data center equipment and systems. <br />c. Documents To Be Construed Together. All documents ("Exhibits") referred to in the <br />Agreement, and the Agreement to be entered into between Vendor and the City, and all modifications of <br />said Exhibits, shall be construed together as one document. In the event of a conflict among the <br />documents, the provision of this Agreement takes precedence, followed by the provisions of the Proposal, <br />then the RFP. However, the following terms supersede any conflicting items in Exhibits A and/or B. <br />25C-5 Exhibit 1