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SIGNATURE TECHNOLOGY GROUP <br />Data Center Solutions Professionals <br />support pricing for those devices. This approach guarantees that our pricing will stay consistent for the <br />entire term of the contract. <br />16. Identify any and all charges that the City would be subject to from your firm under an agreement to <br />provide the City with Data Center support and maintenance (ref: section 2.3.5) <br />The line item pricing shown in our Cost Proposal is all that the City will need to pay to STG to have all of <br />the equipment listed repaired any time that they experience a hardware problem. This price includes all <br />parts, labor, overtime, travel, shipping, warehousing, management, etc. If there are no changes to the <br />inventory at the City then the monthly charges shown in our price submission will be all that is invoiced <br />on a monthly basis to receive all of the services as outlined in this RFP. <br />The City is free to add or subtract equipment from this contract and the monthly prices will go up and <br />down in accordance with those changes in the equipment to be supported. <br />The only other charges would be as a result of specific Time and Material tasking from the City for STG <br />to perform services outside of the scope of this contract, such as upgrade a system, or repair a system <br />that is not on contract. Finally, if any of the problems are caused by Acts of God or intentional misuse or <br />abuse of the systems then STG reserves the right to charge for those repairs. This only happens in very <br />rare instances and the City and STG would discuss these situations before an invoice was sent. This <br />policy is in line with standard industry practices for computer hardware repair. <br />Page 27 of 27 <br />25C-81 Exhibit B