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?? ? DBIYE?'S a? How Driver's Alert Works N-2012-055 1. Every driver is proactively assigned online driver safety training from Driver's Alert Smart Risk '"^ program's library of 53 unlimited use safety training courses, which target high-risk driving behaviors and practices. 2. Every participating vehicle is assigned a unique decal ID number. That number and atoll-free number to call are placed on a decal that invites the public to call and report a concern or a compliment. The decal is applied to the corresponding vehicle. 3. When a call is received, a trained Driver's Alert Call Center Safety Specialist uses our interview software to accurately capture all details (all calls are answered by a human being -not a machine -- and 99.4% of calls are answered by a live operator on the first ring). This standardized criteria is consistent with the criteria law enforcement uses to issue traffic citations and ensures there is no subjectivity regarding a reported incident and that the same criteria is consistently applied to all of your drivers all of the time. 4. Every call is digitally recorded, creating a permanent record of the incident. 5. Every call is listened to and verified by a Driver's Alert supervisor for accuracy. Driver's Alert cross-references data reported versus the data in our system and only sends valid calls, saving you time and effort following-up on invalid calls. 6. Within minutes of a call being received, a verified Driver Observation Call Report (supervisor and driver versions), including a .wav file of the original motorist's call, is emailed to the driver's supervisor. 7. From this report, the manager and driver can listen to the original motorist's call, review the incident and the City supervisor can assign incident-specific immediate training, or open-up a previous call report (the report includes a history of all calls received for the driver). 8. The Driver's Report contains the same information with the exception of the caller's name and phone number, and includes specific countermeasures and suggested actions for the type of incident reported. 9. The driver uses a link in the report to take the appropriate course, with testing and database tracking, any time that's convenient anywhere that there's access to the Internet. 10. The City supervisor enters comments on the incident into the Driver's Alert database (i.e., driver's comments) and uses our online tools to monitor safety training and identify trends. Driver's Alert provides more than 20 data and management reports that are fully integrated to provide at-your-fingertips access to all the data your management needs - from a company- wide fleet profile of all calls received down to the individual driver level. 5340 North Federal Highway ? Suite 100 ? Lighthouse Point, FL ? 954-421-0400 ? salesCa7driversalert.com