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<br /> <br /> <br /> <br /> <br /> MEMORANDUM OF UNDERSTANDING <br /> BETWEEN THE <br /> SANTA ANA WORKFORCE INVESTMENT BOARD/YOUTH COUNCIL <br /> AND THE <br /> SANTA ANA W/O/R/K CENTER/ YOUTH SERVICE PROVIDER NAVIGATOR <br /> <br /> <br /> This Memorandum of Understanding is entered this 1St day of July 2012, by and between the Santa <br /> Ana Workforce Investment Board ("WIB")/Santa Ana Youth Council and the Santa Ana W/O/R/K Center <br /> ("Provider") acting in its capacity as the Youth Service Provider Navigator. <br /> <br /> 1. PURPOSE: The Santa Ana Youth Council designated the Santa Ana W/O/R/K Center as their <br /> "Service Navigator" for all WIA youth services, and its eligible participants. The Service Navigator's <br /> function within the Youth Service Provider Network is to coordinate services in a manner that eliminates <br /> bureaucracy from the participating providers. <br /> <br /> 2. STAFFING RESPONSIBILITY OF "PROVIDER": <br /> The Santa Ana W/O/R/K Center must provide sufficient staff to conduct the following roles: <br /> <br /> A. Assist with recruitment of potential WIA youth participants to Youth Service Provider Network <br /> B. Refer eligible youth to appropriate WIA youth providers <br /> C. Collect eligibility documentation (both at provider location and Service Navigator site) <br /> D. Certify WIA eligibility <br /> E. Ensure accuracy and timely submission of all Job Training Automated (JTA) MIS system forms <br /> F. Provide technical assistance and eligibility training to all providers <br /> G. Develop policies and procedures to ensure compliance with Federal, State and Local WIA rules, <br /> regulations and goals <br /> H. Track and maintain program/provider performance goals <br /> 1. Coordinate co-enrollment among youth providers <br /> J. Actively participate on the Santa Ana Youth Council <br /> K. Coordinate (and provide as needed) follow-up services with providers and participants <br /> L. Process payment for services within 30 days of receipt <br /> M. Conduct an annual fiscal monitoring of youth providers funded under WIA <br /> N. Provide on-going Labor Market Information related to youth to providers <br /> 0. Provide on-going ADA/EEO information/training <br /> P. Provide on-going information/training on Child Labor Laws <br /> Q. Provide legislative/regulatory updates on services, programs impacted by Youth Workforce <br /> Development <br /> R. Collect, analyze and report to Youth Council the results of the Customer Satisfaction Surveys <br /> S. Create and implement a continuous improvement project based on the results of the Customer <br /> Satisfaction Survey <br /> T. Be available and prepared for monitoring by Federal, State and SAWIB staff <br /> <br /> <br /> <br /> <br /> 2 <br /> <br /> <br /> 25K-7 <br />