EMPLOYEE GROUP INSURANCE RENEWALS (REACH EMPLOYEE ASSISTANCE) -2011

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4. Quality REACH conducts on -going quality assurance audits on all aspects of the program from inception to end of the contract year. REACH will supply the City with quarterly reports. CITY OBLIGATIONS a. Top management support and commitment is essential to the success of the REACH Employee Assistance Program at the City of Santa Ana. b. REACH is a totally confidential program. The City will only be aware of employees referred officially by management and information about that employee will not be released without written consent of the employee. c. REACH will not, in all cases, be able to resolve the employee's or dependent's problem(s) in the set number of counseling sessions. In such cases the employee or family member will be referred to quality, cost effective resources available within the community. d. Employees and dependents will not be charged for the services provided by REACH. If referrals are necessary, those referrals may result in additional cost to the City's benefit plan and may result in added costs to the employee or family member. e. The REACH program is made available to all full- and part-time employees and their dependents. The REACH benefit starts on the first day of employment. f. It is anticipated that the yearly employee utilization rate will be a minimum of 6-8 %. The REACH promotional program will aim at achieving at least this utilization rate. COMPENSATION The cost to the City for the services to be provided by Consultant shall be $1.85/ full time budgeted positions /month. The parties agree the City has 1550 full time budgeted positions. Persons employed by the City on a part time and /or temporary basis, and their dependents, shall be entitled to receive REACH services to the same extent as full time employees without additional compensation from City. The total cost to City shall not exceed $20,000 annually, during the term of this Agreement.