EMPLOYEE GROUP INSURANCE RENEWALS (REACH EMPLOYEE ASSISTANCE) -2011

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REACH provides confidential intake and psycho - social assessment and counseling to the point of referral to employees and their immediate family members with a 24 hour telephone service. REACH assures that no calls go unanswered and that all crisis callers receive courteous and prompt service. During non - business hours, all calls answered by the REACH answering service will be connected to the on-call counselor. The REACHline number is 1- 800- 273 -5273. F. Location Employees and family members will have a choice of counseling either at one of our several conveniently located offices or at one of our service provider's office. • Referral Network • When necessary, REACH will refer employees and dependents to appropriate, cost effective, geographically convenient and high quality services provided by individuals and agencies which have been screened by our staff. G. Monitorina /Follow -up REACH will monitor and follow -up as long as appropriate all people referred by the REACH program to outside individuals and community resources to assure the problem is resolved and that the person is satisfied with the quality of referrals. In cases of management referrals, REACH will also follow -up regularly with the City on status of job performance. H. Service Utilization Reports REACH will provide quarterly confidential reports on service utilization, aggregate client profiles, assessed problems and outcome at case closure. Said report shall not disclose the identity of any client participating in the EAP. Customer satisfaction reports will be available upon request by the City. I. Benefits The City agrees to provide REACH with copies of all the City employee benefit plans and appraise REACH of all changes as they occur. J. Avoidina Conflict of Interest REACH agrees to avoid conflict of interest by providing up to three referrals to clients based on competency, geography and the most cost effective modality to deal with the client's problem(s). No referrals will be made to the private practices of REACH counseling staff members or to any private practitioner and/or agency that a REACH counselor has an economic relationship with. Only the City can make exceptions to this rule. K. Alcoholism and Chemical Dependency Intervention Services REACH provides job related alcoholism and chemical dependency intervention services as required. 2. Policy and Procedure The City agrees to consider implementing a policy and procedure statement on employee assistance when appropriate. REACH will provide technical assistance to the City staff in writing a policy and procedure statement on employee assistance.