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1 <br />2 <br />3 <br />4 <br />5 <br />6 <br />7 <br />8 <br />9 <br />10 <br />11 <br />12 <br />13 <br />14 <br />15 <br />16 <br />17 <br />18 <br />19 <br />20 <br />21 <br />22 <br />23 <br />24 <br />25 <br />26 <br />27 <br />28 <br />training in understanding the cultural differences among groups of <br />participants, and recognizes and effectively intervenes to overcome any <br />language and/or cultural barriers to employment. <br />15.1.6 CONTRACTOR shall maintain a log of in-house training <br />activities and participants. This log shall be made available to COUNTY upon <br />request. <br />15.2 Staff Duties and Qualifications: <br />CONTRACTOR shall provide the following described staff positions: <br />15.2.1 Workforce Specialist II (SA WIB Case Manager) <br />Duties: <br />15.2.1.1 Determines applicant eligibility for workforce <br />development programs, manages a caseload, advises clients of career and <br />training opportunities, develops client's employment plan, and is responsible <br />for client outcomes. <br />15.2.1.2 Oversees client job search activities and <br />program enrollments, identifies and develops job opportunities appropriate to <br />clients, and uses a computer to track client progress. <br />15.2.1.3 Markets services to employers and to job- <br />seekers, conducts employment/job sector workshops, gives presentations and <br />prepares informational materials, and maintains contacts within the business <br />community to provide employers with qualified candidates. <br />15.2.1.4 Monitors employment rate/employee retention rate <br />and customer satisfaction rate and develops plans for improvement. <br />15.2.1.5 Monitors eligibility and program files to ensure <br />compliance with Federal and State regulations, including WTW regulations: <br />performs site visits, and maintains details records and writes reports. <br />15.2.1.6 Collects and compiles data to generate detailed <br />technical reports, writes articles, and prepares publications regarding the <br />(WAM08A11) <br />15 of 18 <br />(January 9, 2012)