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13. Access to Data and System. The Customer agrees to provide Company with data dumps, as <br />requested, remote access to the Software system, and with sufficient test time on the Customer's <br />computer system to duplicate the problem, to certify that the problem is with the Software, and to <br />certify that the problem has been corrected. <br />14. The Customer shall install and maintain for the term of this Subscription and Support Agreement, <br />a reasonable and satisfactory method of direct remote computer access to the Software. The <br />Customer shall pay for the installation and maintenance of such access. Company shall use this <br />access service in connection with error correction, software updating and user support only, and <br />only upon prior written or email notice to the Customer, and Customer's acknowledgment of that <br />notice. <br />15. The Customer must upgrade the Software in its entirety to the most recent version within seven <br />business days of the release of any updates or modifications of the Software unless otherwise <br />mutually agreed. Company will not be obligated to provide support for release versions that are <br />more than two release versions older than the current version unless specified in this Subscription <br />and Support agreement. Company agrees that all release versions will be tested for installation in a <br />computer environment substantially similar to the Customer's and that all releases will be free of <br />material defects that would affect the orderly continuation of Customer's use of the Product. <br />16. The Customer agrees that, subject to and in accordance with the Customer's internal policies and <br />guidelines, it will upgrade the computer operating software, hardware and underlying database <br />engines of the DeskOfficer Online Reporting System software as necessary to meet the changing <br />requirements of the Software as specified by Company as part of a current release of the Software, <br />or as the parties mutually agree. The Customer agrees that, subject to and in accordance with the <br />Customer's internal policies and guidelines, it will maintain appropriate licenses for the computer <br />operating software and underlying database engines required of the DeskOfficer Online Reporting <br />System as necessary. The parties agree that Company is not obligated to ensure that its new <br />release of the Software is compatible with outdated (exceeding 4 years from date of initial release) <br />hardware, computer operating software or database engines). <br />Coplogic - DORS Software Subscription, Support and Maintenance Agreement <br />4 <br />251-6