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COST 8. Annual Fee. The Customer shall pay Company an Annual License Subscription, Support and Maintenance Fee for which support is being provided (see Schedule B for base Annual Subscription, Support and Maintenance Fee). Annual Subscription, Support and Maintenance Fee for the first (1") year is due upon execution of this agreement and will then reoccur on the anniversary date of the execution of this agreement for each year thereafter. For a period of three (3) years following execution of this Subscription and Support Agreement, the Annual Fee shall not increase by more than 5% of the previous year's Annual Subscription, Support and Maintenance Fee. Notwithstanding the immediately preceding sentence, Company shall have the right at each anniversary date to review population served by Customer and adjust the Annual Subscription, Support and Maintenance Fee to the commensurate amount. All requests by the Customer for additional features or functionality that fall outside of Company's ongoing policy of upgrading the Software will be quoted separately. Late Payments. All invoices will be sent at least thirty (30) days prior to their due date. Payments received forty five (45) days after their due date will be assessed a 10% late fee. 9. Taxes. In addition to other amounts payable under this Subscription and Support Agreement, Customer shall pay any and all federal, state, municipal, or other taxes, duties, fees, or withholding currently or subsequently imposed on Customer's use of the Software or the payment of the License Subscription Fee to Company, other than taxes assessed against Company's net income. Such taxes, duties, fees, withholding, or other charges shall be paid by Customer or Customer shall provide the appropriate authority with evidence of exemption from such tax, duty, fee, withholding, or charge. If Company is required to pay any such tax, duty, fee, or charge, or to withhold any amount from monies due to Company from Customer pursuant to this Subscription and Support Agreement, Customer shall promptly reimburse Company any such amounts. CUSTOMER'S OBLIGATION 10. The Customer Agrees to: (a) Furnish descriptions of problem(s) in the form reasonably requested by Company Support representatives; (b) Assist Company's efforts to reproduce the problem(s) in the applicable operating environment, and (c) Make available qualified, trained staff on-site to carry out Company's instructions and/or provide remote access to system(s) as requested by Company. 11. The Customer shall designate a sole Support Contact to provide routine end user support for the Customer personnel concerning the Product. 12. The Customer shall take appropriate steps to educate its end users about the need to contact the Support Contact (rather than Company directly) when support is needed. The Customer shall appropriately publicize the name, telephone number, and/or fax number and/or electronic mail address if applicable, of the Support Contact. Coplogic - DORS Software Subscription, Support and Maintenance Agreement 3 251-5