HADRONEX INCORPORATED -2012 - Laserfiche WebLink

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HadroneX To Whom it May Concern: Active Site Monitoring (ASM) - includes the following: • Wireless Communications — Access to a two -way wireless network. • Technical Telephone Support -This service is offered from Sam to 5 pm PST. • Alarm Processing — maintaining the infrastructure of the alarm contact system. • Web site access and maintenance — maintaining the secure servers on which your web site resides, and providing free upgrades to the web sites as they become available. • After Hours Support — on an as- needed basis. • Standard Reports - Hadronex will support customers in the preparation of these reports for management or regulators. • Custom Reports -more detailed reports than available on the web site can be provided by Hadronex upon request, I &I for example. • Graphic Display — Graphical User Interface available on web site is maintained and upgraded at no charge. • Management Tools - available on web site, such as maintenance notes section. • Software Upgrades — upgraded processing /communication software for units in the field is provided at no charge_ • General Product Improvement — creating product improvements that are backwards compatible to existing units in the field. • Management Oversight — Hadronex monitors the proper operation of all of the units in the field. Everything from the internal health of a unit, the battery voltage, the radio signal strength and the communication to and from the units in the field. _ Hadronex also coordinates the appropriate service to repair any components in the field with the dealer. 381 Engel St (760) 291 -1980 Escondido, CA 92029 www.hadronex.com (760) 291 -1982 (fax)