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Chief of Police. Contract employees may be required to appear and testify at court and confer with the <br />City Attorney's office regarding citation appeals, when necessary. The Contractor shall adjust his/her <br />schedule to compensate for all holidays and rainy days. The designated Contractor holidays for this <br />contract shall be New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day <br />and Christmas Day or as designated by City. <br />B. CONTRACTOR PERSONNEL <br />1. The contractor shall furnish the necessary enforcement personnel, including one (1) supervisor. <br />Hours will be determined based on the needs of the City. The City of Santa Ana shall have <br />discretion in approving changes to work hours and assignments or areas. The City of Santa Ana <br />reserves the right to assign enforcement checkers to perform other duties relating to parking <br />enforcement within the hours of any shift. <br />2. A list identifying the names of all Contractor parking enforcement personnel shall be provided to the <br />City Projects Manager or designee. <br />3. Each of the Contractor's employees performing work pursuant to this Request For Proposal (RFP) <br />shall: <br />a. Have ability to read, write legibly, speak and comprehend the English language - Bilingual <br />fluency in Spanish or other language approved on the City's bilingual list is preferred; <br />b. Trained and bonded, a minimum of twenty-one (21) years of age; <br />c. Capable of performing assigned duties; <br />d. Pass a background check that shall include a review of the employee's criminal history that <br />would pose a liability for the City including crimes of violence. Convictions for traffic violations <br />shall be assessed based on their severity, frequency and time frame. The City of Santa Ana <br />reserves the right to mandate removal of any contractor's employees found unacceptable to the <br />City for any reason; <br />e. Have a High School Diploma or its equivalent; <br />f. Be well groomed at all times and, at a minimum, be in compliance with the Police Departments <br />policies related to grooming standards and tattoos while on duty; <br />g. Have a minimum of eight (8) hours of training on the City's parking citation forms and <br />procedures including, but not limited to, use of necessary equipment, vehicle operations, traffic <br />control procedure, etc.; <br />h. Have a minimum of eight (8) hours of basic customer service training including, but not limited <br />to, conflict resolution, handling difficult customers and cultural diversity; and <br />i. Have a minimum of four (4) hours training on relevant federal, state and local laws, regulations, <br />rules, policies, guidelines and procedures. Additional training may be required as determined <br />by City staff. <br />4. The Contractor shall have the ability to utilize new equipment as it is developed in the future, such <br />as handheld ticketing devices, parking meter stations, etc. <br />The contractor shall be properly licensed and all of the contractors' personnel assigned to field <br />operations shall have a current "Guard Card" license issued by the State of California pursuant to <br />the California Business and Professions Code. However, regardless of certificati-Dn, no parking <br />control checkers or supervisors shall carry or be armed with any firearm, impact weapon or <br />electronic control device while performing their duties under this agreement. All employees <br />assigned by the contractor shall have a valid California driver's license and remain in good standing <br />with the California Department of Motor Vehicles. <br />City of Santa Ana Police Department <br />Request for Proposals for Parking Control Enforcement Services <br />Page 11 <br />25F-31