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SECTION 4, IMPLEMENTATION PLAN Pago6 <br />EQUIPMENT MAINTENANCE PLAN <br />Manager assigned to the City of Santa Ana will also be responsible for the mainte- <br />nance of our enforcement vehicles. He will be required to maintain a <br />daily vehicle inspection checklist to ensure all vehicles are kept in sound <br />condition. These duties will also be outlined in our Standard Operating - -1 <br />Procedures Manual for the City of Santa Ana Parking Enforcement. We i <br />will ensure that the maintenance schedule is approved by the Central <br />Parking General Manager. We fully understand the importance of a prop- <br />erly maintained vehicle. A well kept vehicle reduces liability risks, unnec- <br />essary repairs and promotes an aesthetically pleasing environment. - ?/ <br />Jim <br />While it will primarily be the Manager's responsibility to ensure the <br />cleanliness and upkeep of enforcement vehicles, it will be part of each <br />employee's job description. Each Parking Control Officer will be required <br />to clean and maintain their vehicle on a daily basis. The manager is also <br />responsible for performing daily inspections of vehicles. Our managers <br />and supervisors are trained in the theory of "Management by Walking <br />About" (MBWA). They are also taught to broaden their focus to keep an eye out for <br />other issues that are outside of our scope that affect the operation as a whole. In <br />addition, our General Manager and Operations Manager formally perform weekly <br />audits of the operation to ensure contract compliance and client satisfaction. <br />A copy of our maintenance checklist could be provided to the City upon request. By <br />having a checklist, our Manager has specific duties that he must adhere to on a <br />daily/weekly and monthly basis. This checklist is also signed off by the Operations <br />Manager each week after he conducts his inspection of the facilities. <br />25F-69