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REQUEST FOR <br />COUNCIL ACTION <br />CITY COUNCIL MEETING DATE: <br />JULY 16, 2012 <br />TITLE: <br />RANCHO SANTIAGO COMMUNITY COLLEGE <br />DISTRICT YOUTH TRAINING AGREEMENT <br />CITY MANAGER <br />RECOMMENDED ACTION <br />CLERK OF COUNCIL USE ONLY: <br />APPROVED <br />? As Recommended <br />? As Amended <br />? Ordinance on 1St Reading <br />? Ordinance on 2nd Reading <br />? Implementing Resolution <br />? Set Public Hearing For_ <br />CONTINUED TO <br />FILE NUMBER <br />Authorize the City Manager and Clerk of the Council to execute the attached agreement with the <br />Rancho Santiago Community College District Corporate Training Institute to provide customer <br />service training for youth in the amount of $27,032 for the period of July 1, 2012 through June 30, <br />2013, subject to non-substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />On June 4, 2012, the City Council awarded $160,000 in Workforce Investment Act (WIA) funds to <br />the Santa Ana WORK Center for the Science Technology Engineering and Math (STEM) Youth <br />Program to provide paid work experience, career awareness in STEM, workforce preparation, <br />post-secondary education resources, occupational training in customer service, and supportive <br />services to twenty WIA eligible youth. <br />The Customer Service Academy component of the STEM program, developed in partnership with <br />the Rancho Santiago Community College District (RSCCD) Corporate Training Institute, is an <br />interactive program that will utilize videos, books, personality assessments, and presentation tools <br />to enhance youth's interpersonal skills. The program consists of ten specialized customer service <br />topics which include: customer service, communications, team building, time management, stress <br />management, conflict management, decision making & problem solving, and managing <br />organizational change, and attitude, values & ethics. A completion certificate will be issued by <br />Rancho Santiago Community College District at the end of the program. <br />Staff recommends approval of the attached agreement to provide the Customer Service Academy <br />with skilled instructors to 20 youth participants. <br />25G-1