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Amens Services, <br />74 ?1 Waste Collection • Recycling • Transfer • Disposal • Sheet Sweeping <br />December 21, 2011 <br />City of Santa Ana <br />Office of the Executive Director <br />Public Works Agency <br />Attn: Pedro Guillen <br />20 Civic Center Plaza, Ross Annex, 4`h Floor <br />Santa Ana, CA 92701 <br />Dear Mr. Guillen: <br />Arakelian Enterprises, Inc., dba Athens Services, is pleased to submit this proposal to provide city <br />wide street sweeping services in the City of Santa Ana. We recognize that the City of Santa Ana <br />expects a high level of quality service and we are the premier service provider that is ready, willing <br />and able to perform the services described in our proposal. We are forward thinking and we embrace <br />high standards and creativity. Athens has carefully examined the specifications and instructions and <br />all other information furnished and inspected the sites of the proposed work. <br />Athens Services is a fourth generation, family owned, and locally operated solid waste collection, <br />processing, and street sweeping company operating in the greater Southern California region for over <br />fifty years. <br />Some of the key features and benefits of choosing Athens Services are: <br />? Full Partnership - We will acquire the City's equipment, lease the City's yard and facilities, fuel <br />our equipment at the City's facility, and offer the City's employees positions with our company! <br />? Experience - We have been providing Street Sweeping services since 1987. Our first client was <br />the City of Temple City and we still service them today! Athens Services has a proven track <br />record implementing the transition from municipal services to contracted services. <br />? Lowest Cost - Our computerized routing software and other modern technologies allow us to <br />produce the most efficient results at the lowest possible costs. <br />? Maximum Public Safety - We have fleet maintenance and safety programs that are often used as <br />industry examples of how a fleet should be run. Our employees are trained by retired law <br />enforcement officials on the elements of neighborhood watch and safety while driving and have <br />the ability to report any suspicious activity they see while on route. <br />? Customer Service - Our phones are answered LIVE from 7:00 a.m. to 5:00 p.m. on weekdays <br />and 7:00 a.m. to Noon on Saturdays with 175-language capabilities to assure that customer's <br />concerns are addressed immediately, reducing the calls to City Hall! <br />? Most Advanced Technology - Our GPS tracking systems along with our AS400 computer <br />system and other advanced technologies put us on the cutting edge of efficiency to deliver to you <br />the best possible service! <br />25H-71