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"lr4ti City of Manhattan Beach <br />Public Works Department <br />Phone: (310) 802-5300 <br />sA FAX: (310) 802-5301 <br />TDD: (310) 546-3501 <br />November 8, 2011 <br />To Whom It Mav Concern, <br />Athens Services has been providing street sweeping services to the City of Manhattan Beach since September 1, <br />2011. Although they have only been servicing the Cite for a short time. I have been impressed with the smooth <br />roll out and attention to customer service. Typically, the first few weeks of new contract implementation can be a <br />chaotic and confusing affair. I was pleasantly surprised by the amount of work put in ahead of time by Athens <br />Services to ensure a smooth service transition. <br />Our current contract has stipulations requiring that all debris be weighed at the time of diversion, including <br />monthly reports and weight tickets. Additionally, there are stringent inspection and reporting requirements for <br />any issues encountered on the streets or parking lots included within the scope of the current contract. Athens <br />Services regularly reports low hanging branches from noncompliant trees. broken curbs, missing or damaged <br />bumper stops. and graffiti within our parking facilities. These reports assist us in reducing our liability exposure <br />and help ensure we deliver quality services to our residents <br />Arty customer issues that have arisen, real or perceived, have been dealt with the same day, usualh, within the <br />hour. The field supervisors assigned to our municipality will follow up face to face with our residents possible. <br />with follow up phone calls to assure the issue has been resolved to the residents' expectations. Though their <br />tenure with the City of Manhattan Beach has been limited, 1 have been very satisfied with the level of service and <br />attention to detail they have provided to date. Please contact me directly if you wish to discuss any matters <br />involving street sweeping in Manhattan Beach. <br />Rs c <br />rice <br />Mam nance Superintendent <br />City Yard Address: 3621 Bell Avenue. Manhattan Beach. CA 90266 <br />Visit the Cite of Manhattan Beach web site at Nv-ww.cit},mb.info <br />25H-79