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3. Conduct route audits - Athens assembles its team of auditors and begins auditing every <br />street, median, walkway and parking lot in Santa Ana <br />4. Meet with City Staff - Athens will schedule a meeting with City staff prior to contract <br />launch to ensure that any anticipated issues, high visibility locations <br />5. Finalize routes and route maps - Database information gleaned from route auditing is <br />matched. Each route is developed to ensure time scheduling. <br />6. Employment offers - Athens will make offers of employment following a job fair to all <br />those meeting Company employment prerequisites. <br />7. Driver training sessions - Athens will conduct driver training in the weeks preceding <br />start of service. Individuals attending training sessions will be compensated for their time. <br />8. Route Shadowing- Athens will shadow current routes to ensure completion times and <br />familiarization of route. <br />9. Route dry run- Athens will drive each developed route to ensure route complies with <br />hours of service and safety regulations. <br />10. Start services - Based on an award by City Council and timeline given, Athens Services <br />will begin servicing the City of Santa Ana. The start service timeframe depicts a realistic <br />timeframe based on a non-contingency situation. <br />Once the roll-out has begun, Athens maintains a quality assurance program to make sure every goal is <br />accomplished. <br />Every route operated by Athens is supervised by an experienced route supervisor that works in the <br />field to ensure all services are completed, and any follow up issues are resolved in a timely manner. <br />The route supervisor is in direct contact with the maintenance group in case of a mechanical <br />breakdown. The route supervisor is in direct contact with our customer service group, so all service <br />inquiries receive personal attention. Other duties assigned: <br />• We utilize a daily route map to ensure all streets, <br />medians, alleys, and cul-de-sacs are swept. (See <br />example to the right.) The supervisor will inspect <br />these areas on a daily basis, and correct any defects. <br />• On a weekly basis the supervisor will trail the route <br />to ensure proper and safe operation of the <br />equipment, and will document his observations. <br />WEDNESDAY wir r <br />5 aecr*tss a muw u <br />I <br />r', 41 4F <br />r <br />1 . <br />i. <br />W"?"`"" unary ! ?? rr! <br />R <br />?R?rNarttll }.. _ r: D) 9?? ? ? i° t <br />F. -_.? t j ?a?t.r_ E MNEU Shat!-1 <br />ST ?r?[aluM ai µ S L i t _ <br />?.. ea9w 1 a' l 't.t tt <br />E tMl?tt t,,. . <br />? t <br />? ? w , tI s u ta.? oil <br />... ?...+?.. ..,.- '.. r _ ?, -fir.-?_ _ ..._.._... __ r. .., <br />• Powerful software configuration options that allow immediate customization such as setting up <br />authorized and unauthorized zones and times and vehicle speeds to trigger exception alerts and <br />reports. (As an example, exception alerts and reports tell us when the driver exceeds 8 MPH or is <br />stopped longer than 30 minutes.) <br />• State of the art. integrated mapping with satellite images and overlays of routes and <br />destinations providing unprecedented detail for avoiding errors. <br />• Detailed reporting to help monitor driver performance, vehicle use, and productivity. <br />• Teletrac Fleet Director confirms that 100% of each route is completed each day. <br />25H-89