25H - AGMT - STREET SWEEPING SERVICES

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educate them on the importance and value of street sweeping services. Described below is our typical program. We will work with City staff to develop a comprehensive program that will best suit the City given the special circumstances of this transition. • A custom-designed brochure is mailed to residents and businesses which will have the annual sweeping schedule and other important information. • Athens joins the Chamber of Commerce and supports their programs and events. • Our customer service group is trained and prepared to patiently walk customers through the changes. • An Athens supervisor is in the field every day and meets personally with customers whenever necessary. • Athens creates a web page for the City with maps, schedules, and other valuable information for the community. • If the City so requests, Athens will set up our information booth at City events to meet, greet, and inform the residents about the importance of street sweeping. Equipment First and foremost, we will make all reasonable efforts to purchase equipment and materials in the City of Santa Ana and to utilize Santa Ana vendors whenever possible and to that end hereby request a list of potential vendors from the City. Equipment used to conduct sweeping operation will consist of Schwarze Model A8000 sweepers which will be used in conjunction with spraying of water to minimize unsettling dust. Furthermore, our drivers will be supplied with manual push brooms and shovels to clean/sweep areas such as narrow cul-de-sacs, median noses and portions of left-turn pockets. Athens will have installed on all of their sweepers the most technologically advanced GPS monitoring system. This system tracks all miles that are swept in the city with the broom heads down and water on and provides a variety of reports and information, including live real-time tracking. GPS reports shall be available at the request of the City. r Powerful software configuration options that allow immediate customization such as setting up authorized and unauthorized zones and times and vehicle speeds to trigger exception alerts and reports. (As an example, exception alerts and reports tell us when the driver exceeds 8 MPH or is stopped longer than 30 minutes.) State of the art, integrated mapping with satellite images and overlays of routes and destinations providing unprecedented detail for avoiding errors. Detailed reporting to help monitor driver performance, vehicle use, and productivity. Additionally, our equipment will always: 25H-91