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EDD Contract No. M387832 <br />EDD/City of Santa Ana Work Center <br />Page 1 of 1 <br />ATTACHMENT A-1 <br />SPECIFICATIONS <br />The Employment Development Department (EDD) agrees to utilize the partners <br />telephone services at the Santa Ana One-Stop Career Center located at 1000 East <br />Santa Ana Blvd., Santa Ana, California. <br />Telephone Service Scenarios <br />• The partner agrees to provide the EDD staff with proprietary telephone system <br />instruments attached. Telephone services shall include, instrument, installation, <br />cross connects, dial tone access, long distance access, programming, voicemail, <br />maintenance, and shared incoming trunk cost. <br />• The partner agrees to coordinate the specific line appearance and ring programming <br />of the EDD staff telephone instruments with the EDD Data Processing Vendor <br />Management Unit Analyst and the local office manager. EDD staff instruments shall <br />restrict 900, 976, 3rd party, caller ID, and international calls. <br />• The Partner agrees to perform Moves, Adds, and Changes, (MAC's) to EDD <br />assigned system instruments. The Partner also agrees to perform MAC's for <br />peripheral EDD lines and instruments not connected to the partner telephone <br />system. Peripheral lines are identified as fax, modem, Unemployment Insurance <br />direct connects, etc. <br />• The Partner agrees to invoice the Department, in arrears, for applicable one-time <br />charges. <br />• The Partner agrees to invoice the Department (EDD) monthly in arrears for the <br />agreed upon ongoing telephone service charges, and, actual long distance and toll <br />charges incurred by the EDD staff using the partner telephone system. Long <br />distance and toll charges shall be itemized by station number in a monthly cost <br />accounting report that will be made available to the EDD manager. <br />25J-5