AMERICARE RESPIRATORY SERVICES 1-2012

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8. Outline of On-the-Job Training Plan and Method of Assessment: ELEMENTS OF TRAINING HOURS OF TRAINING 1. Timely and effective communication with customers. 200 • Call all new leads within two minutes. • Transfer leads to Care Specialist within two minutes. • Check all message and emails in a timely manner. • Contact leads and follow -up two to three times per day. • Log calls and document call in Salesforce /Alliance. • Make daily calls to Medicare patients to confirm shipment of supplies. • Log notes in Brightree after confirming shipment with patient. • Follow Benefit Check Approval (BCA) • Call and email patients. Document in Salesforce /Alliance. • Update BCA log. • Document complaints in complaint log. Measurement Method: Q 8c A, task observation and inspection. Goal is to achieve rate of proficiency within first Month and a half of training. 2. Timely completion of documents • Completes paperwork accurately and other information in proper logs. 200 • Answers questions, troubleshoot problems patients may have. • Maintain patient privacy and confidentiality at all times. • Report and document patient complaints and report to supervisor. • Communicate effectively and professionally with patients and staff. • Report any safety issues in the workplace. • Perform all other assigned tasks as requested by supervisor Measurement Method: Q &c A, task observation and inspection. Goal is to achieve rate of proficiency within subsequent three and a half months. 3. Accuracy and documentation of financial information 2. Timely effective communication with Chief Financial Officer 3.Safety and 200 security of information. • Review accounts receivable weekly. • Review and complete payroll twice per month. • Attend accounts receivable meeting weekly. • Post EOB's to Brightree. Measurement Method: Q 8c A task observation and inspection. Goal is to achieve rate of pro£ciency within subsequent three and a half months. 4 . Accounts Payable other responsibilities as assigned. • Complete accounts payable weekly. 94' • Make new employee packets. • Keep HR files updated with employee information. • Remind managers of performance evaluation timeline. Measurement Method: Q 8c A task observation and inspection. Goal is to achieve rate of proficiency within subsequent three and a half months. RATING LEVELS: Measurement method: how will it be determined if OJT participant acquired the skill? QBcA, observation, product review/inspection, etc.