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Customer Comments on Recinding of Transaction Processing Fee <br />Date Acct <br />03/18/12 19453301 Thank you for removing the internet fee. This is a much easier way to pay. I know the full amount will <br /> always be paid on time, even when I go on a vacation. Thank you again. <br /> Online payments is a very good idea, especially if there is no charge for doing so. I welcome the offer. It <br /> would obviously be more convenient than writing a check and mailing envelope. However, on this <br /> statement in which you commendably encourage comments about online payment, I wish you had also <br />03/26/12 24167300 shown a web address to which I could actually make a payment or post a comment. Even better, could you <br /> make this an automatic deduction from a VISA? If the charge for online payment is waived only for six <br /> months, I will continue to just write a check (unless the countinuing rise of postage exceed the cost of online <br /> payment which might well be the case). <br /> As long as there is no fee, I will always pay online. If the fee is removed permanently, I will, in time, go with <br />03/29/12 22211300 paperless billing. If the fee is reinstated, I will pay by mail. If managed correctly, I know it saves you money <br /> with online payments, so the fee is ridiculous in the first place. <br />03/31/12 26415300 Thank you for finally making it possible, and affordable, to pay online. I have been asking and waiting for <br /> approximately ten years for this service. <br />04/13/12 24863301 Please keep waving the processing fee of 3.54 as I dislike sending in payment via check but will do so <br /> because $3.54 to make a payment is too much. Thank you! <br />04/20/12 23445303 Thank you for removing the service fee to make payments online - very covenient for me. <br />04/29/12 23826300 1 have been waiting for you to remove the fee if paid on line. On the last bill statement you indicated so. <br /> Wonderful and thanks for listening. <br />05/03/12 34531303 1 just want to say thank you for suspending the processing fee. I pay all my bills online its easy and <br /> convenient. Hope you keep it this way. Thank You. <br /> I am commenting on the fact that you suspended the processing fee for on line payment. I would always <br />05/14/12 14184300 pay online if you continued this and you would be able to go paperless on lots of people and save the <br /> money if you didn't charge a processing fee. <br />05/14/12 41377300 Thank You for elimanating the $3.54 on line payment fee, this helps my budget as a senior. <br /> I am a new customer and am very please that you ofer an online payment program. However, if you revert <br />05/22/12 20319302 back to the $3.54 processing fee, it will be cheaper for me to spend 45 cents and mail you a check. I feel that <br /> in the end it would be worth your while to continue the service free of charge. Please weigh this <br /> information in making your decision after the 6 month moratorium. <br /> I want to thank the City of Santa Ana for approving the vote to remove the $3.54 fee to make water <br />05/23/12 26588300 payments online. I pay ALL of my bills online with no fees so to find out today by Alfonso that the service is <br /> no free was very exciting. It saves me time having to drop my payment in the over night drop box. Great <br /> job! <br />05/27/12 25011301 Thank you for waiving the online processing fee! I look forward to paying this bill online as I do with all my <br /> others. <br />06/05/12 22952300 We have used the online payment but don't like the charge <br />06/11/12 Thank you for allowing payment without additional fee. It is appreciated. <br />06/24/12 25288300 1 like the online payment ability without have to pay a servcie charge for my utilities. <br />07/10/12 24149300 1 like this confirm method. Thank you for making your payment process, user friendly. <br />07/24/12 n/a I really do appreciate the fact that you do not charge for on-line payment. <br />55A-5