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d. Have a High School Diploma or its equivalent; <br />e. Be well groomed at all times. <br />f. Have a minimum of eight (8) hours of basic customer service training including, <br />but not limited to, conflict resolution, handling difficult customers and cultural <br />diversity; and <br />4. The contractor must provide a supervisor during daytime working hours to supervise <br />all contractor employees on duty. The supervisor shall have substantial expertise <br />and experience in parking management and operation services. The supervisor <br />shall be the primary contact between the city and contra or on matters relating to <br />the operations and management services provided thro"is RFP. <br />to the City and shall <br />Respond to all complaints and pro% <br />complaint and the resolution or, in <br />steps being taking to resolve th <br />expected. <br />Contact the City designee at I <br />operational assignments and receive <br />Ensure that contractor onnel per <br />Prepare and submit rogr4 <br />required by the city desi e. <br />The contractor <br />shall have the <br />managemeA <br />Lvel supervisor. This person <br />a member of the contractor's <br />;tor on policy matters. <br />I uniforms for contract personnel assigned <br />kons shall include a photograph or diagram and written <br />niforms for male and female personnel and include <br />s length (short or long), shoe type, the color of shirts, <br />id other relative information. As an option, the contractor <br />ployee to wear shorts of the same color as the uniform pants <br />r months. <br />Th y Development Agency Director or his designee shall review and <br />appr niforms and insignias. <br />Uniform shall be properly fit with no rips or tears and must be clean and pressed <br />at all times to present a neat appearance. <br />9. If the Contractor finds it necessary to utilize substitute personnel, they are to be <br />equal in qualifications and training to regular personnel. <br />6 <br />R City's desil <br />rent an investig? <br />nt and the date <br />with a copy of the <br />OLSOlution required, the <br />can be <br />Fr day to discus's and clarify <br />instructions; <br />ies required by the RFP; and <br />and status reports as may be <br />19C-8 <br />5. The Supervisor shall be the primary daily operat' nt <br />also do the following: