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Level III: Dispatch Solutions <br />• If hardware parts and /or materials are required for resolution, they are <br />shipped via Fed Ex Priority Overnight to the technician for repair or <br />replacement. Resolution typically occurs within 48 hours or less from the time <br />it is determined a repair or replacement is required. <br />• If a network connectivity issue is unable to be resolved remotely or on site, <br />resolution time frames can vary based on the following factors: <br />• DSL provider issues and outages <br />• Facility network issues and outages <br />25D -20 <br />