TRANSDYN, INC. 5 - 2012 - Laserfiche WebLink

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INSURANCE ON FILE a'.OtiK d?lA'i PROCEED N-2012-105 U(ditL INSURANCE EXPIRES 7-/ - i3 DATEK OF?CO 1 $ Ip2 CONSULTANT AGREEMENT ? J`? ?yVR/ Nzn ? 7 -- ?Qb., I THIS AGREEMENT, made and entered into this ( day of .4a?asc, 2012 by and between Transdyn, Inc., a Delaware corporation (hereinafter "Consultant"), and the City of Santa S4b4 Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City"). RECITALS A. The City desires to retain a consultant having special skill and knowledge to provide preventive software maintenance for the servers and workstations of the City's Water Supervisory Control and Data Acquisition System (hereinafter "SCADA"). B. Consultant represents that Consultant is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES A. Consultant shall on a bi-annual basis provide two 2-day on-site visits (32 hours total) preventative software maintenance for the City's Water SCADA System servers and workstations. Services will include general system diagnostics as provided with original installation, file and disk management, software backup and archiving, etc. Any additional time requested will be billed at Consultant's Professional and Support Service rates, attached hereto as Exhibit A. B. Consultant shall provide Telephone Support for the City's Water SCADA System servers and workstations, as follows: 1. Consultant's Software Engineering staff will be available for telephone support to answer questions regarding the use, modification or troubleshooting of PLC/RTU software provided by Consultant; 2. Consultant's Software Engineering staff will be available for telephone support to answer questions regarding the use, modification or troubleshooting of the DYNAC SCADA software provided by Consultant; 3. Consultant's Software Engineering staff will be available for telephone and modem support to remotely diagnose, troubleshoot and resolve any problems found in the DYNAC SCADA software provide by Consultant; 4. City personnel will work with Consultant personnel via telephone as needed to ensure any reported problem is accurately diagnosed. C. All maintenance and service requests shall be documented by City for future reference and administrative purposes. All maintenance and service requests shall be