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EXHIBIT A <br />STANDARD IRx PRODUCTS AND SERVICES <br />IRx shall provide the following standard services (all as more fully described in this Agreement) to Client consistent <br />with Client's current Plan Design Document. <br />Standard Services included with base fees: <br />1. Claims Processing Services <br />a. Eligibility Management <br />b. Eligibility Verification <br />c. On-line Electronic Claims Processing/Administration <br />d. Data Retention — 15 months Operational On-line Data <br />2. National Pharmacy Network Services <br />a. Administration of the National Pharmacy Network <br />b. Pharmacy Help Desk <br />3. Client & Member Services <br />a. Member Services Help Desk <br />b. Account Management <br />c. Implementation Support <br />d. Standard Reporting Package <br />4. ID Cards Production & Mailing <br />a. Standard Member cards or on-line cards Communication, <br />b. Standard Replacement Card Carrier via the web <br />5. Online Member Website Access <br />a. Member web site for access to ID cards, drug pricing tool, pharmacy locator, medication history , <br />mail pharmacy services, as well as, general information <br />6. Mail Service Pharmacy <br />a. Postage included (Member may incur additional charges for express shipments) <br />City of Santa Ana —Discount Card Client Services Agreement _4.18.2012 <br />