ORANGE COUNTY SMALL BUSINESS DEVELOPMENT CENTER

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Attachment "A" One-Stop Partner Commitment 1. PARTIES: The parties to this Memorandum of Understanding (MOU) are the Mayor and City Council of the City of Santa Ana, the Santa Ana Workforce Investment Board (WIB), the Orange County Small Business Development Center and other agencies (identified in the "One-Stop Partner Commitment", Attachments "A" and `B: to this MOU) functioning as "One-Stop Partners" within the Santa Ana One-Stop System (hereinafter referred to as the Santa Ana WORK Center). In addition to accepting the provisions contained in the MOU, the Orange County Small Business Development Center commits to the following: Agency Services to be provided on-site at the Santa Ana W/O/R/K Center: • The OCSBDC and WORK Center staff will familiarize themselves with each other's organizations in order to facilitate the referral process. • The OCSBDC and WORK Center will collaborate as required by their mutual funding sources. • The WORK Center staff will refer business to the OCSBDC for consulting, training, and access to resources that a business may need. • The OCSBDC will refer clients to the Santa Ana WORK Center Business Service Unit for hiring and other labor issues that the business owner may have. Full-time equivalents (FTEs) of Agency Staff Assigned to Santa Ana W/O/R/K Center: Not Applicable Hours/days per week Agency Staff Assigned to Santa Ana W/O/R/K Center: Not Applicable PERFORMANCE GOALS: Customer Service All on-site, One-Stop Partners shall commit to the following goals for the W/O/R/K Center: 1. To conform to a uniform policy of customer service; 2. To develop customer service principles all One-Stop Partners must implement; 3. To implement an on-going system for measuring customer service levels; and, 4. To participate in a task force empowered to oversee, measure and respond to customer service data. 6