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Memorandum of Operations <br />City of Santa Ana WIA and EDD Wagner - Peyser Integration <br />2c) Partner Agency: <br />An agency that has entered into a Memorandum of Operations with <br />the local learning lab leadership. <br />3) Services offered (What services are we integrating and what is the <br />customer flow ?) <br />The integrated service delivery system is divided into three components: <br />I. The Welcome Team is responsible for data collection, eligibility <br />verification, registration /enrollment, and referral to the appropriate next <br />steps. <br />Any SAWC team member, at any time can refer a customer to <br />appropriate services, such as: <br />• Workshops: Resume, Interviewing, On Line Applications, etc. <br />• On -Line E- Learning <br />• Labor Market Information <br />• Veteran Services <br />• Computer Classes <br />• ESL Classes <br />• Comprehensive Assessment <br />• GED Assistance <br />• Continued Education <br />Il. The Skills Team is responsible for comprehensive assessments and <br />skills enhancement activities. <br />Customers determined to be in need of some form of skill <br />enhancement will be offered demand driven services such as: <br />■ Occupational and vocational skills training <br />■ OJT <br />■ Adult Education <br />■ Job Readiness workshops <br />■ Customized training <br />■ Basic Skills Remediation <br />■ Workplace literacy <br />■ Apprenticeship programs <br />■ Interviewing workshops <br />■ Tutorial programs <br />■ Comprehensive Assessment <br />111. The Monitoring Team is responsible for job placement, as well as the job <br />development and promotional activities. <br />Page 2 of 14 <br />